Joseph Jackson
Peoria
Summary
A creative, articulate, and engaging Country Club Manager with 13 years’ of club management experience. Passionate to provide the finest experience possible to Club members and their guests. A detail oriented leader possessing the requisite skillsets to engage and motivate a team to continuously seek and provide increasingly higher levels of member service and satisfaction. Strong expertise in food and beverage management including controls, staff benchmarking and training, as well as food and beverage programming improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
The Country Club of Peoria
01.2023 - Current
- Responsible for all facets of the Food and Beverage Department, with direct oversight of 45 hourly employees.
- Executed an annual $1.8 million Food and Beverage budget
- Developed orientation policies and procedures that improved staff onboarding and retention
- Oversaw the operation of 2 casual dining rooms, 1 formal dining room, 2 banquet rooms, 19th Hole facility, and poolside snack bar facilities
- Hired, trained, and coached all service staff
- Developed and implemented all training procedures for service staff
- Managed pool operations including start up, shutdown and daily chemical balance.
- Country Club of Peoria featured in Club and Resort Magazine after 2 years of continual Membership and facility growth
- Assisted in setup and development of a new bar renovation
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
Clubhouse Manager
Upper Montclair Country Club
02.2018 - 12.2022
- Responsible for all facets of the Food and Beverage Department, with direct oversight of 2 Catering Managers, 1 Operations Manager, and 60 hourly employees.
- Maintained a Food and Beverage operation through an $11 million clubhouse renovation
- Developed and executed an annual $3.5 million food and beverage budget
- Oversaw the catering department with revenues of $1.3 million and the restaurant with revenues of $2.2 million.
- Developed and implemented a new training program for all service personnel
- Assisted in the development of new menus for A la Carte and banquet functions
- Responsible as purchasing agent in the development of beverage ordering, inventories and inventory controls
- Assisted in the planning and execution of hosting a Ladies Professional Golf Tournament (LPGA Cognizant Founders Cup) in 2021
- Monitored budget and expenditures, keeping facility within budget.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly and monthly operations.
Operations Manager
The Country Club of Peoria
04.2015 - 01.2018
- Responsible for all facets of the Food and Beverage Department, with direct oversight of 45 hourly employees.
- Executed an annual $1.8 million Food and Beverage budget
- Developed orientation policies and procedures that improved staff onboarding and retention
- Oversaw the operation of 2 casual dining rooms, 1 formal dining room, 2 banquet rooms, 19th Hole facility, and poolside snack bar facilities
- Hired, trained, and coached all service staff
- Developed and implemented all training procedures for service staff
- Managed pool operations including start up, shutdown and daily chemical balance.
- Country Club of Peoria featured in Club and Resort Magazine after 2 years of continual Membership and facility growth
- Assisted in setup and development of a new bar renovation
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
Operations Manager
Mt. Hawley Country Club
02.2012 - 04.2015
- Responsible for all facets of the Food and Beverage Department, with direct oversight of 40 hourly employees.
- Executed an annual $1.2million Food and Beverage budget.
- Hired, trained, and coached all service staff.
- Developed and implemented all training procedures for service staff.
- Implemented scheduling policies that resulted in a %75 reduction in overtime labor dollars.
- Designed and programmed a point of sale system to allow for prep printing to kitchen and bars which increased accuracy of charges and orders.
- Identified and resolved unauthorized, unsafe, or ineffective practices through developing a Safety Committee.
Education
Associate of Arts - Business Management
Illinois Central College
East Peoria, ILSkills
- Performance Assessment
- Performance reporting
- Health and safety compliance
- P&L Statement Preparation
- Operations Management
- Employee Development and Guidance
- POS System Development
- Purchasing and Controls
- Event Logistics
- Membership Event Marketing
- Professional Tournament Experience
Certification
- Food Protection Manger, ServSafe - 2025
- BASSET Certified, Certus, 2025
- Allergy Food Preparation & Handling, Fare Check, 2025
- CMAA Club Manager Training - Current
Timeline
Operations Manager
The Country Club of Peoria
01.2023 - Current
Clubhouse Manager
Upper Montclair Country Club
02.2018 - 12.2022
Operations Manager
The Country Club of Peoria
04.2015 - 01.2018
Operations Manager
Mt. Hawley Country Club
02.2012 - 04.2015
Associate of Arts - Business Management
Illinois Central College
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