Joseph Harty
Hampshire
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative/Shift Leader
Sparkle Express Car Wash
11.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Data Analyst
Meineke auto care center
11.2023 - 12.2024
- Translated raw data into meaningful information using statistical techniques.
- Developed scorecards that accurately measured success metrics.
- Gathered and organized data to analyze current industry trends.
- Identified needs of customers promptly and efficiently.
- Collected, tracked and evaluated current business and market trend data.
- Produced monthly reports using advanced Excel spreadsheet functions.
Education
High School Diploma -
Hampshire High School
Hampshire, IL05-2024
Skills
- Data formatting
- Data utilization
- Strong Work Ethic
- Data Analysis
- Customer Service
- Attention to detail
- Performance Tracking
- Customer service
- Call center experience
- Scheduling
- Appointment scheduling
- Sales closing
- Lead generation
Reference
- Joseph harty sr Title: Dad/temporary boss 630-379-4749
- Manager Tirso(779)302-7216
Timeline
Customer Service Representative/Shift Leader
Sparkle Express Car Wash
11.2024 - 02.2025
Data Analyst
Meineke auto care center
11.2023 - 12.2024
High School Diploma -
Hampshire High School
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