Joseph Hammond
O'Fallon
Summary
Dedicated Registered Behavior Technician with enhanced skills in client engagement and conflict resolution. Provides effective and ethical treatment to clients among all levels of ASD. Trained on Augmented and alternative communication devices, and communication among verbal, and non-verbal clients.
Overview
5
5
years of professional experience
Work History
Registered Behavior Technician
Hope Autism Clinic
O'Fallon
09.2024 - Current
- Conducted one-on-one therapy sessions focusing on communication and social skills.
- Assisted in data collection to monitor behavioral changes and effectiveness of interventions.
- Engaged clients with structured activities to promote skill development and learning.
- Engaged students through play activities while incorporating therapeutic techniques.
- Maintained accurate records of client sessions and communicated updates to supervisors.
Key Manager
Texas Roadhouse
Shiloh
08.2022 - 12.2025
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer complaints swiftly to enhance guest satisfaction and retention.
- Opened and closed store in absence of senior managers.
- Supervised bank deposits and security procedures to support store opening and closing.
- Reviewed reports of cash receipts and expenses, reconciling discrepancies as needed.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Team Lead
Panera Bread
Shiloh
04.2021 - 08.2023
- Trained and mentored new team members on service protocols.
- Implemented customer service initiatives to enhance guest satisfaction.
- Monitored food safety practices and maintained cleanliness standards.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Identified opportunities for process improvements, implementing changes when required.
- Reviewed completed work to verify consistency, quality, and conformance.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Education
Bachelor of Science - Psychology
Southern Illinois University, Edwardsville
Edwardsville, IL05-2028
Some College (No Degree) -
Southwestern Illinois College
Belleville, Illinois, ILSkills
- Behavioral analysis
- Client engagement
- Data collection
- Team collaboration
- Conflict resolution
- Project management
- Relationship building
- Visual supports implementation
- Augmentative communication devices
- Natural environment training
- Error correction techniques
Affiliations
Middle School Youth Leader Volunteer, Cornerstone Church, Belleville, IL (2023-2024)
Timeline
Registered Behavior Technician
Hope Autism Clinic
09.2024 - Current
Key Manager
Texas Roadhouse
08.2022 - 12.2025
Team Lead
Panera Bread
04.2021 - 08.2023
Bachelor of Science - Psychology
Southern Illinois University, Edwardsville
Some College (No Degree) -
Southwestern Illinois College