Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joseph Felice

South Elgin

Summary

Dynamic Benefit Account Manager II at Paylocity with a proven track record in client relationship management and conflict resolution. Successfully maintained a 4.9/5 star rating in high-pressure environments, demonstrating exceptional project management and effective communication skills. Adept at fostering strong relationships and adapting to challenges, ensuring client satisfaction and retention.

Overview

21
21
years of professional experience

Work History

Benefit Account Manager II

Paylocity
Schaumburg
04.2024 - Current
  • Prioritized and organized tasks to efficiently accomplish goals.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining
    positive relationships with all parties involved.
  • Consistency meet metrics especially through the end of the year busy season.
  • Developed strong cooperative relationships with coworkers and managers.
  • Have the ability to learn quickly and adapt to new situations.

Manager

Fontano’s Subs
Hinsdale
06.2018 - 04.2024
  • Managed a high volume restaurant as chief decision maker
  • Spearheaded diverse ever changing staff while training all new hires
  • In charge of daily inventory as well as daily product ordering from multiple providers
  • Maintained a 4.9/5 star rating by finding a way to make and keep all customers happy
  • Dealt with new issues daily especially during and post covid in regards to product availability and staffing issues/availability

Football Coach/Recruiting Coordinator

Nazareth Academy
LaGrange Park
02.2009 - 05.2021
  • Develop practice plans, build and maintain relationships with student athletes
  • Oversee and fosters skill development for over 100 football players per year
  • Promotes Nazareth Academy through recruiting and outreach, maintaining effective communication with the surrounding football community

Server

Gibson’s Bar & Steakhouse
Rosemont
01.2014 - 06.2018
  • Performed in one of highest grossing restaurants in state
  • Guaranteed customer satisfaction for many customers from all over the world

Sales Associate

RN Sports
Bridgeport
03.2012 - 01.2013
  • Salesman on full commission employment
  • Opened 31 new accounts

Server

JC’s Pub
McCook
02.2009 - 03.2012

Manager

Timpano Chophouse
Naperville
11.2007 - 02.2009
  • Oversaw 12 employees to maximize the efficiency of restaurant operations
  • Dedicated to increasing revenue by building relationships and maintaining customer satisfaction

Manager

Jimmy’s Grill
Naperville
04.2007 - 11.2007
  • Responsible for managing a staff of over 100
  • Wrote weekly schedules for 25+ employees
  • Recruited and trained 15+ new employees

Head Server and Trainer

Timpano Chophouse
Naperville
06.2004 - 04.2007
  • Trainer in charge of all new hires
  • Developed new training and re-training manual for one-on-one training sessions

Education

Graduate -

Carl Sandburg College
Galesburg, Illinois
01.2014

Education, Fire Science

College of DuPage
Glen Ellyn, Illinois
05.2011

Law Enforcement

Morton College
Cicero, Illinois
05.2010

General Education Requirements

Monmouth College
Monmouth, Illinois
05.2003

Skills

  • Client relationship management
  • Customer service
  • Project management
  • Conflict resolution
  • Effective communication
  • Time management

References

Available upon request

Timeline

Benefit Account Manager II

Paylocity
04.2024 - Current

Manager

Fontano’s Subs
06.2018 - 04.2024

Server

Gibson’s Bar & Steakhouse
01.2014 - 06.2018

Sales Associate

RN Sports
03.2012 - 01.2013

Football Coach/Recruiting Coordinator

Nazareth Academy
02.2009 - 05.2021

Server

JC’s Pub
02.2009 - 03.2012

Manager

Timpano Chophouse
11.2007 - 02.2009

Manager

Jimmy’s Grill
04.2007 - 11.2007

Head Server and Trainer

Timpano Chophouse
06.2004 - 04.2007

Graduate -

Carl Sandburg College

Education, Fire Science

College of DuPage

Law Enforcement

Morton College

General Education Requirements

Monmouth College

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Joseph Felice