Joseph Carroll
Springfield
Summary
Dedicated accounts professional with a focus on relationship management and problem resolution. Known for adaptability and teamwork, ready to leverage skills to enhance client satisfaction and operational efficiency.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Accounts Associate
Action Development Corporation
Springfield
06.2024 - Current
- Managed client accounts and maintained strong relationships with key stakeholders.
- Developed and maintained relationships with clients to ensure their satisfaction with services provided.
- Responded promptly to inquiries from customers regarding payment status or billing questions.
- Opened, changed and closed customer accounts.
- Processed customer payments via wire transfer or ACH payment methodologies.
- Performed month-end close activities such as journal entries and account reconciliations.
Product Technician/Delivery Driver
Action Development Corportation
Springfield
02.2022 - 06.2024
- Operated and maintained production equipment for efficient product assembly.
- Inspected products for quality assurance and compliance with standards.
- Troubleshot equipment malfunctions and performed basic repairs.
Security Officer
Allied Universal Security Services
Springfield
07.2021 - 02.2022
- Responded promptly to alarms and incidents, ensuring swift resolution.
- Monitored premises to prevent unauthorized access and ensure safety.
- Prepared detailed reports on security incidents for management review.
Education
High School Diploma -
Springfield Southeast High School
Springfield, IL05-2017
Skills
- Account management
- Client relationship management
- Financial compliance
- Customer service support
- Problem resolution
- Team collaboration
- Flexibility and adaptability
Certification
- DOT Certified
Timeline
Accounts Associate
Action Development Corporation
06.2024 - Current
Product Technician/Delivery Driver
Action Development Corportation
02.2022 - 06.2024
Security Officer
Allied Universal Security Services
07.2021 - 02.2022
High School Diploma -
Springfield Southeast High School