Remote Field Service Technician
Joseph Bardoner
Cummins Inc.
Kingston
24
years of professional experience
Dedicated Remote Field Service Technician at Cummins Inc. with strong problem-solving skills and a proven track record in diagnosing and repairing complex diesel systems. Recognized for exceptional customer service and enhancing equipment reliability through proactive maintenance and technical expertise. Committed to safety and continuous improvement in all field operations.
Work History
Remote Field Service Technician
15 Years 5 Months- Diagnosed diesel engine and power generation faults using electronic service tools and technical schematics.
- Repaired fuel, cooling, electrical, and aftertreatment systems to restore equipment reliability.
- Performed preventive maintenance, inspections, and component replacements to minimize unplanned downtime.
- Interpreted fault codes, service bulletins, and diagnostic results to determine efficient corrective actions.
- Documented service work, parts usage, and repair findings in field service systems accurately.
- Coordinated with customers and support teams to schedule repairs and communicate service status clearly.
- Ensured compliance with lockout/tagout, environmental, and shop safety requirements during field repairs.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Discussed and recommended service options with customers and explained costs involved.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
In Shop/Field Technician
8 Years 4 Months- Diagnosed engine, electrical, and brake issues using diagnostic tools and service manuals.
- Inspected trucks for safety compliance and identified wear before breakdowns occurred.
- Repaired diesel systems, drivetrains, and suspension components to restore road readiness.
- Performed preventive maintenance on heavy-duty trucks, including fluid checks, filters, and lubrication.
- Tested completed repairs for accuracy, functionality, and proper operating condition.
- Documented service findings, repairs, and parts usage for accurate maintenance records.
- Full fabrication and welding to upfit trucks and equipment to build specialized trucks and equipment to each customers needs
Education
High School Diploma
High School Diploma
Skills
Problem-solving
Troubleshooting and repair
Positive attitude
Field repairs
Customer service
Technical troubleshooting
Teamwork and coordination
Mechanical aptitude
Training and mentoring
Valid Driver's license
Technical support
Safety assessment
Repair and installation
Courteous and professional
Timeline
Remote Field Service Technician
Cummins Inc.
06.2011 - CurrentRead More
In Shop/Field Technician
Westside Truck Center
02.2003 - 06.2011Read More
Cummins Service Training
High School Diploma
Read More
Marengo Community High School
High School Diploma
Read More