Joseph Balducci
Lockport
Summary
Dynamic Service Manager with a proven track record at Illinois Harley Davidson, enhancing customer satisfaction through strategic process improvements and effective team leadership. Skilled in problem-solving and customer service, I developed training programs that elevated staff competencies, resulting in increased efficiency and a positive service experience.
Overview
17
17
years of professional experience
Work History
Service Manager
Illinois Harley Davidson
05.2015 - Current
- Directed service department operations, ensuring timely and high-quality customer service delivery.
- Mentored team members to enhance technical skills and improve overall service performance.
- Implemented process improvements resulting in increased efficiency and customer satisfaction scores.
- Analyzed service metrics to identify trends and drive strategic decision-making for operational enhancements.
- Developed training programs that elevated staff competencies in product knowledge and customer engagement.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Shipping and Receiving Clerk
Advantage Chevrolet of Hodgkins
05.2009 - 05.2017
- Managed inbound and outbound shipments, ensuring accuracy and timeliness of deliveries.
- Coordinated inventory management processes, optimizing stock levels and reducing discrepancies.
- Operated forklifts and pallet jacks for efficient material handling and storage solutions.
- Trained new staff on shipping protocols and safety procedures to enhance team performance.
Education
Associate of Science - Engineering Mechanics
Triton College
River Grove, IL05-2009
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Manage a team of 11
Timeline
Service Manager
Illinois Harley Davidson
05.2015 - Current
Shipping and Receiving Clerk
Advantage Chevrolet of Hodgkins
05.2009 - 05.2017
Associate of Science - Engineering Mechanics
Triton College