Overview
Work History
Education
Timeline
Generic

Joseph Bahena

Chicago

Overview

6
6
years of professional experience

Work History

Swing Manager/ Lead Server/ Staff Trainer

Teatro ZinZanni
10.2022 - Current
  • Sets schedules for 20+ staff by planning and designating shifts and hours.
  • Handles escalated customer concerns via email or phone regarding refunds or special accomodations.
  • Verifies and submits timekeeping information for accurate and efficient payroll processing bi-weekly.
  • Maintains an organized reservation system for efficient guest accommodation of 200-300 covers a night.
  • Curates the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
  • Provides attentive service to 30+ guests per section during high-volume periods without sacrificing attention to detail or guest rapport.

Barista Shift Supervisor

Fairgrounds Coffee and Tea
07.2024 - Current
  • Prepares specialty drinks such as cappuccinos, lattes, mochas, and other seasonal additions.
  • Embellishes beverage presentation with creative garnishing techniques and latte art elevating the visual appeal of each drink served.
  • Maintains and operates espresso machines, commercial coffee brewers, coffee pots, ovens, grinders, and other equipment.
  • Handles and resolves customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Executes food preparation, production, and plating of main menu and seasonal meal options.

Lead Server

Strings Ramen
08.2019 - 07.2021
  • Maintained thorough menu knowledge of select Japanese cuisine offerings to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods to first time guests.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Implemented upselling techniques by offering specific noodles, eggs, and proteins to accompany various broths.
  • Oversaw inventory management for front-of-house including to-go materials, bathroom supplies, and menu copies.


Education

Bachelor of Arts - Theatre

Transylvania University
Lexington, KY
2018

Timeline

Barista Shift Supervisor

Fairgrounds Coffee and Tea
07.2024 - Current

Swing Manager/ Lead Server/ Staff Trainer

Teatro ZinZanni
10.2022 - Current

Lead Server

Strings Ramen
08.2019 - 07.2021

Bachelor of Arts - Theatre

Transylvania University

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Joseph Bahena