Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joseph Atilano

Chicago

Summary

High-energy Team Lead brings outstanding leadership skills and industry knowledge developed over 4-year career. Polished in overseeing facility operations and delegating work to employees. Positive and upbeat professional with results-focused approach. I have worked in different establishments in different locations whether that be a city or state, this has helped fortify customer service and communication to deliver high quality and pleasant experiences with customers to help build overall relationships.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Panda Express
11.2021 - Current
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.
  • Counted inventory, resolved discrepancies, and completed paperwork to keep system accurate and current.
  • Documented production levels and materials used to keep management informed.
  • Collaborated with management team to implement new work procedures or policies.
  • Followed staffing strategies to achieve production goals.
  • Rotated through series of different stations based on team needs.
  • Conducted thorough quality checks to verify conformance to specifications.
  • Implemented performance, quality, and efficiency measures to achieve aggressive production goals.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.

Shift Leader

Six Flags Great America
05.2019 - 07.2022
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Built and maintained working relationships with peers and upper management.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Followed production orders and company standards to exceed quality scores on consistent basis.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Rotated through series of different stations based on team needs.
  • Improved knowledge and productivity through continuous education and learning from senior team leaders.
  • Greeted customers and offered immediate assistance.
  • Trained new employees and delegated daily tasks and responsibilities.

Team Member

Dick Sporting Goods
11.2020 - 05.2021
  • Looked for ways to go above and beyond job requirements.
  • Upheld high standards of productivity and quality in operations.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Built and maintained working relationships with peers and upper management.
  • Improved knowledge and productivity through continuous education and learning from senior team leaders.
  • Collaborated with internal departments to find resolutions and conduct further research on customer accounts.
  • Greeted customers and offered immediate assistance.
  • Provided quality service to customers and associates inquiring about product availability or order status.
  • Loaded and unloaded materials onto or from pallets, trays, racks, and shelves by hand.
  • Navigated multiple computer systems and applications and utilized search tools to find information.

Education

Associate of Science -

Wilbur Wright College
Chicago, IL
05.2025

High School Diploma -

Christian Life High School
05.2021

Skills

  • Workplace Safety
  • Staff Training
  • Problem-Solving
  • Evaluating Employee Work
  • Giving Constructive Feedback
  • Goal Setting
  • Work Planning and Prioritization
  • Overseeing Daily Activities
  • Flexible Schedule
  • Documentation and Reporting
  • Coaching and Mentoring
  • Attention to Detail
  • Issue Resolution
  • Verbal and Written Communication
  • Analytical Thinking
  • Teamwork and Collaboration
  • Client Support
  • Team Supervision
  • Overtime Management
  • Experience in Leadership
  • Quality Control
  • Resource Allocation

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Assistant Manager

Panda Express
11.2021 - Current

Team Member

Dick Sporting Goods
11.2020 - 05.2021

Shift Leader

Six Flags Great America
05.2019 - 07.2022

High School Diploma -

Christian Life High School

Associate of Science -

Wilbur Wright College

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Joseph Atilano