Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Jose Franco

Edwardsville

Summary

Dynamic bilingual customer service and education professional with a proven track record in leading teams, coaching students, and fostering effective communication with parents and customers. Expertise in teamwork, leadership, and problem-solving, complemented by the ability to thrive in fast-paced environments. Committed to creating positive experiences and driving success through collaborative efforts and innovative solutions. Passionate about empowering individuals and enhancing organizational performance through dedicated support and guidance.

Work History

English Coach & Team Lead

Bionic Mind
01.2024 - 2026
  • Implemented coaching strategies to improve English language skills while promoting an interactive classroom environment.
  • Coordinated discussions with parents to provide updates on schedules, student performance, and any arising issues.
  • Facilitated resolution of customer service challenges, ensuring a professional and positive experience for clients.
  • Coordinated team activities and assumed leadership roles to optimize performance in a high-pressure environment.
  • Monitored participant progress, providing constructive feedback to drive improvement.

English Teacher

Vida y Luz School
01.2023 - 2024
  • Developed and implemented lesson plans to support diverse learning needs in English language acquisition.
  • Facilitated effective communication with students and families to ensure clarity and understanding.
  • Designed and implemented strategies to foster a structured and nurturing educational setting.
  • Utilized various educational tools and technologies to facilitate interactive classroom experiences.

Education

High School Diploma -

Rio Nuevo
12.2021

Skills

  • Proficient in English and Spanish
  • Client support
  • Effective team collaboration
  • Effective leadership
  • Clear verbal communication
  • Analytical problem solving
  • Personable and friendly
  • Building relationships

Accomplishments

Got promoted to team lead with no transition period

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

English Coach & Team Lead

Bionic Mind
01.2024 - 2026

English Teacher

Vida y Luz School
01.2023 - 2024

High School Diploma -

Rio Nuevo

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Jose Franco