Joselyn Urbina Miranda
West Chicago
Summary
Results driven human services professional with a bachelor's degree in psychology and extensive experience supporting ORR programs through compliance oversight, case administration, and program coordination. Proven ability to lead and support multidisciplinary teams, monitor case management practices, ensure regulatory compliance, and promote the rights and wellbeing of children in care. Experienced in reviewing documentation, providing guidance and training, analyzing program performance, and collaborating with stakeholders to achieve timely and effective case outcomes. Strong communicator with exceptional organizational skills and a commitment to delivering high quality, child centered services.
Overview
7
7
years of professional experience
Work History
Prevention of Sexual Abuse Compliance Manager
National Youth Advocate Program
Roselle, IL
11.2022 - Current
- Monitor program compliance with federal, state, licensing, accreditation, HIPAA, ORR, IFR, and PREA requirements, ensuring staff practices uphold children's rights, safety, dignity and wellbeing while maintaining regulatory compliance.
- Work with continuous quality improvement initiatives through audits, utilization reviews, medical record reviews, and performance monitoring.
- Ensure that all processes and policies are adhered to ensure sexual abuse and sexual harassment concerns are addressed as per policy and contractual compliance obligations.
- Monitor and follow up on concerns related to children's rights, staff code of conduct, and policy compliance, collaborating with leadership to implement corrective actions and improve program outcomes.
- Provide training to staff and supervisors regarding compliance standards, quality improvement processes, and electronic record systems.
- Collaborate with program leadership to develop, implement, and evaluate quality improvement plans aimed at enhancing service delivery and organizational performance.
- Serve as contact with external contractors, accreditation organizations, licensing agencies, and regulatory bodies to support successful audits and compliance reviews.
- Oversee staff compliance with mandatory training requirements, maintaining accurate records, tracking completion rates, and providing guidance when deficiencies are identified.
- Certified CPR Evaluator responsible for assessing and validating staff and Foster Parent CPR competency.
Case Manager
National Youth Advocate Program
East Dundee, IL
11.2022 - 11.2024
- Managed a caseload of unaccompanied children, conducting intake assessments, sponsor interviews, and family reunification planning in accordance with ORR regulations, federal timelines, and child welfare standards.
- Coordinated and facilitated multidisciplinary case staffings with clinical, medical, educational, and case management teams to support safe, timely, and informed release decisions.
- Served as primary contact between ORR stakeholders, including Federal Field Specialists, legal representatives, sponsors, and caregivers, ensuring accurate communication and coordinated case planning.
- Conducted comprehensive sponsor vetting, including background checks, relationship verification, home study referrals, and documentation review to ensure child safety and appropriate placement decisions.
- Prepared and maintained complete and compliant case documentation, including reunification packets, release requests, progress notes, and incident reports in accordance with ORR and agency requirements.
- Coordinated discharge planning, post-release service referrals, safety planning, and transition services to support successful reunification and long-term stability.
- Maintained accurate electronic and physical case records to ensure compliance, audit readiness, and adherence to ORR and agency documentation standards.
- Provided operational and case management support in the Lead Case Manager's absence, including oversight of daily workflow, case prioritization, and staff guidance to ensure continuity of services.
- Trained and mentored new Case Managers in ORR regulations, documentation standards, and case management procedures to ensure compliance, consistency, and quality service delivery.
Human Resources / Admin / Management
Alex Delivery Corp-FedEx
Carol Stream, IL
08.2019 - 10.2024
- Recruited, onboarded, and developed a high-performing team aligned with organizational goals, ensuring readiness and adherence to operational expectations.
- Supervised 40+ FedEx drivers, assigning daily routes, monitoring performance, and ensuring compliance with safety regulations and company standards.
- Utilized ADP systems to manage payroll processing, employee data, and personnel records while maintaining accuracy, confidentiality, and compliance with HR protocols.
- Maintained secure personnel and training files for active and former employees in accordance with company policies and regulatory requirements.
- Supported policy implementation and conducted performance evaluations to improve driver accountability, operational efficiency, and service quality.
- Reviewed DriveCam footage to coach and mentor drivers, reinforce safe driving behaviors, and reduce operational risk through corrective feedback and ongoing training.
Education
Bachelor of Arts - Psychology, Minor in Spanish
Dominican University
River Forest, IL05-2021
Skills
- ORR Regulations & Policies
- Employee Supervision
- Problem-Solving
- Microsoft Office
- Crisis Intervention
- Compliance Monitoring
- Employee Management
- Team Leadership
- CPI Certified
- CPR Certified
- Incident Management
- Bilingual: English & Spanish
Timeline
Prevention of Sexual Abuse Compliance Manager
National Youth Advocate Program
11.2022 - Current
Case Manager
National Youth Advocate Program
11.2022 - 11.2024
Human Resources / Admin / Management
Alex Delivery Corp-FedEx
08.2019 - 10.2024
Bachelor of Arts - Psychology, Minor in Spanish
Dominican University