JOSELIN ZUNIGA
Cicero
Summary
Certified BLS provider with CPR and AED certification, bringing enthusiasm and a passion for healthcare cultivated through firsthand exposure to compassionate nursing. Inspired by observing nurses making a positive difference at my workplace, I am seeking a position at Rush University Medical Center to enhance my knowledge and be able to contribute to the well-being of individuals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Ahva Care of Stickney
11.2021 - Current
- Greet visitors warmly and ensure they have a positive experience
- Use proper telephone etiquette, answer calls and caller questions, and transfer to proper extensions on a multi-line telephone system
- Check visitors in and direct or escort to appropriate departments and personnel
- Deliver accurate phone messages to personnel with legibly written call-back numbers and names
- Assist in resolving customer complaints and disputes
- Maintain confidentiality of sensitive information obtained through job duties
- Diligently directed paramedics to resident's location during a medical emergency, ensuring prompt medical care
Activities Leader
Ahva Care of Stickney
10.2023 - 04.2024
- Plan and implement fun activities (E.g
- Karaoke, bingo, basketball, coloring) for residents
- Develop and perform exercise routine with residents to engage them in physical activity to meet their needs and abilities
- Nurture relationships with residents to ensure their enjoyment and comfort
- Create a safe environment by monitoring activities at all times
- Motivate participants by providing positive reinforcement during activities
- Enforced rules during activities to maintain orderliness and safety
After-School Teacher
Afterschool Enrichment Solutions
04.2023 - 05.2023
- Enforced school rules and regulations to ensure safety within the school building
- Engaged students and guided them throughout class work
- Created a safe, positive classroom environment that encouraged collaboration and active engagement in learning activities
- Counseled students struggling with personal issues or academic challenges privately
- Implemented strategies for managing disruptive behaviors in the classroom while maintaining a positive learning atmosphere
- Facilitated small groups instruction sessions (ranging from 6 to 28 students) focused on STEM
Customer Service Cashier
Cake Bros
04.2021 - 08.2021
- Built positive relationships with customers by providing friendly and helpful service
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as managing the register and restocking
- Adhered to all health code regulations regarding food handling practices within the store
- Maintained cleanliness at the checkout area
- Resolved customer concerns to meet unique needs and boost satisfaction
Education
High School Diploma -
J. Sterling Morton High School East
Cicero, IL05.2022
Bachelor of Science - Nursing
North Park University
Chicago, IL05.2026
High School Diploma -
J. Sterling Morton East High School
Cicero05.2022
Skills
- Customer Service and Assistance
- Time Management
- Problem-Solving Skills
- Organizational Skills
- Activity Planning
- Lesson Planning
- Team Collaboration
- Verbal and Written Communication
- Technology Integration
- Telephone Skills
- Constructive Feedback
- Feedback Acceptance
- Safety Awareness
- Emotional Support
Certification
- Basic Life Support (CPR and AED), American Heart Association, 2023
- Gold Seal of Biliteracy
References
References available upon request
Timeline
Activities Leader
Ahva Care of Stickney
10.2023 - 04.2024
After-School Teacher
Afterschool Enrichment Solutions
04.2023 - 05.2023
Receptionist
Ahva Care of Stickney
11.2021 - Current
Customer Service Cashier
Cake Bros
04.2021 - 08.2021
High School Diploma -
J. Sterling Morton High School East
Bachelor of Science - Nursing
North Park University
High School Diploma -
J. Sterling Morton East High School
- Basic Life Support (CPR and AED), American Heart Association, 2023
- Gold Seal of Biliteracy
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