Josefina Almanza
Rock Island
Summary
Dynamic professional with extensive experience in property management and customer service. Proven ability to enhance tenant satisfaction and build strong client relationships. Skilled in safety compliance and adept at utilizing Microsoft Office for efficient operations. Committed to delivering exceptional service and fostering positive environments.
Overview
12
12
years of professional experience
Work History
Landlord
Self Employed
05.2020 - Current
- Monitored rent collections and resolved tenant disputes quickly and effectively.
- Improved tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Developed efficient systems for tracking property expenses, enabling accurate budgeting and financial reporting.
- Enhanced property appearance by overseeing regular maintenance tasks, landscaping projects, and interior renovations.
Caseworker
Project Now Community Action Agency
01.2022 - 02.2024
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Front Desk Receptionist
Project Now Community Action Agency
11.2021 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Bartender
Habaneros Restaurant
04.2018 - 04.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Old Mexico
05.2016 - 04.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Home Health Caregiver
Private Household
09.2016 - 05.2017
- Assisted patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patient with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patient.
- Developed strong relationships with patient and family through open communication channels and empathetic listening skills.
Medical Assistant
Rock Island County Health Department
01.2013 - 04.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Medical Assistant -
Black Hawk College
Moline, IL05-2013
Skills
- Safety compliance
- Customer Service-oriented
- Property management
- Strong negotiation skills
- Customer service-focused
- Adaptable
- Microsoft office
- Customer relations
- Relationship building
Timeline
Caseworker
Project Now Community Action Agency
01.2022 - 02.2024
Front Desk Receptionist
Project Now Community Action Agency
11.2021 - 01.2022
Landlord
Self Employed
05.2020 - Current
Bartender
Habaneros Restaurant
04.2018 - 04.2019
Home Health Caregiver
Private Household
09.2016 - 05.2017
Server
Old Mexico
05.2016 - 04.2018
Medical Assistant
Rock Island County Health Department
01.2013 - 04.2016
Medical Assistant -
Black Hawk College
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