JOSE E. ALFARO
Chicago
Summary
Actively work and network with local small business owners up to 2.5 million in annual revenue. I enjoy building relationships and serving as a trusted advisor to help small businesses improve their financial standing. I work with my clients to achieve a complete understanding of their business and financial goals while providing a superior level of service. Accomplished leadership skills with over five years of retail banking and three years of small business banking. Track record of exceptional results in bank sales, audits, and goals. Excellent customer experience service skills/ with the managerial and sales background. Passionate in helping people achieve their business and life goals.
Overview
12
12
years of professional experience
Work History
Small Business Specialist
U.S. Bank
01.2022 - Current
- Manage a business banking portfolio between 500k-2.5MM
- Assist with business account opening
- Assist with any lending requests, including credit card, loans and lines of credit
- Work with business partners to help clients with their entire financial portfolio and expand relationships
- Stay knowledgeable of all products and services
- Manage risk by staying in compliant and being due diligent with internal processes and operations
Personal Banker II
BMO Harris Bank
03.2020 - 12.2021
- Responsible with assisting customer with their banking needs from account opening to service maintenance
- Meeting with business customers, assisting them with their business goals
- Providing outstanding customer service
- Working alongside my manager to evaluate business data and identify areas of opportunity to increase sales
- Compliant with branch audits
- Fluent in Spanish and English
- Exceptional interpersonal skills work well with others and always willing to learn and grow
- Completed over 100% SRC points for first quarter of our 2021 fiscal year
- Completed over 100% SRC points for second quarter of our 2021 fiscal year
- Achieved 97% on our 2021 branch assessment with my team
- Network to increase client base and encourage existing personal and business customers to expand personal book of business and relationships
- Maximized revenue through improved sales techniques and branch productivity, along with partner partnership
Branch Supervisor
TCF National Bank
03.2017 - 03.2020
- Responsible for managing tellers and teller line by helping customers with their everyday transactions
- Including but not limited to deposits and withdrawals
- Opening and closing accounts as well as performing maintenance, as well as uncovering needs
- Completing morning work and branch audits
- Increased overall number of Spanish speaking customer
- Motivated, trained and disciplined employees to meet performance benchmarks
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders
- Assisting team members refer to partners and find opportunities to expand business network
Sales Associate
The Room Place
08.2015 - 03.2017
- In charge of the financing process of each customer
- Assisted customers in the process of buying new furniture
- Provided detailed information on different products
- Selling the furniture, writing up the order for customers and scheduling delivery
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to effectively build rapport and lasting relationships
- Helped customers locate products and checked store system for merchandise at other sites
Kitchen Manager
Chipotle
12.2012 - 08.2015
- Was responsible for running shifts, opening or closing
- Preparing all the food for the costumers, including cooking
- Checked and tested foods to verify quality and temperature
- Taking care of customers' concerns and/or issues
- Reporting to service and general manager
- Keeping track of inventory and placing food orders
- Assisted other co- workers on their duties
- Ensuring every costumer received a unique and excellent eating experience
- Leading the team with the daily responsibility assignment
- Delegated food preparation duties from cooks to proper preparation team for seamless production
Education
Bachelor of Arts - Spanish Language and Literature
Concordia University Chicago
River Forest, IL05.2015
High School Diploma -
John F. Kennedy High School
Chicago, IL06.2011
Skills
- Banking
- Small Business Banking
- Lending
- Sales
- Banking Operations
- Proficiency with Salesforce
- Branch Management
- Global Cash Flow Calculator
- Time Management
- Financial Advising
- Teller Auditing
- Prospecting
- Follow-up skills
- Developing customer relationships
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Small Business Specialist
U.S. Bank
01.2022 - Current
Personal Banker II
BMO Harris Bank
03.2020 - 12.2021
Branch Supervisor
TCF National Bank
03.2017 - 03.2020
Sales Associate
The Room Place
08.2015 - 03.2017
Kitchen Manager
Chipotle
12.2012 - 08.2015
High School Diploma -
John F. Kennedy High School
Bachelor of Arts - Spanish Language and Literature
Concordia University Chicago
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