Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose Angel Fernandez

Chicago

Summary

Dynamic and adaptable college student with some hands on experience in customer service, IT troubleshooting and workflow improvement across retail and mortgage industries. Knowledgeable in in SQL databases, R Studio, multiple coding languages, and website development through academic and personal projects. Looking to take the next step in the tech industry, eager to gain real world experience, grow professionally, and contribute meaningfully to the next team.


Overview

5
5
years of professional experience

Work History

Tech Specialist

Target
05.2025 - Current
  • Provide in-depth support for customers purchasing electronics and smart devices
  • Troubleshoot device setup, software issues, and tech compatibility in-store
  • Use internal inventory systems to track availability and manage floor stock
  • Installed, configured and maintained computer systems and network connections.

Sales Associate / Systems Support

JD Sports
10.2023 - 05.2025
  • Delivered customer service on the floor while providing backup IT support
  • Resolved technical issues with Zebra handhelds, SIMS, and registers
  • Maintained functionality of store tech systems to minimize downtime
  • Helped drive sales by ensuring accurate scanning and inventory access

Loan Officer Assistant

American Pacific Mortgage Corporation
12.2021 - 08.2022
  • Took client intakes, collected documentation, and qualified applicants for home loans
  • Contacted banks and clients to gather income, credit, and ID verification
  • Ran “what-if” credit scenarios to advise on eligibility improvements
  • Scheduled meetings and logged all data in CRM platforms

Electronics Sales Associate

Walmart
05.2020 - 08.2020
  • Assisted customers with electronics setup, troubleshooting, and product recommendations
  • Provided entry-level tech support for TVs, mobile devices, and peripherals
  • Stocked tech inventory and processed returns for faulty or incompatible devices
  • Maintained department presentation and supported new product rollouts

Education

Bachelor of Computer Information Systems -

DePaul University
Chicago, IL
04-2026

Skills

  • Customer Service & Sales Support
  • Technical Troubleshooting (POS, Zebra Devices, SIMS)
  • SQL Database Management & Querying
  • Statistical Analysis with R Studio
  • Data Visualization & Predictive Modeling
  • HTML/CSS and Web Design
  • UX/UI Research & Redesign
  • Microsoft Office & Google Workspace
  • Inventory & Product Management
  • Communication & Client Intake (Mortgage Services)
  • Workflow Optimization & Device Setup
  • Team Collaboration & Cross-Departmental Support

Languages

Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working

Timeline

Tech Specialist

Target
05.2025 - Current

Sales Associate / Systems Support

JD Sports
10.2023 - 05.2025

Loan Officer Assistant

American Pacific Mortgage Corporation
12.2021 - 08.2022

Electronics Sales Associate

Walmart
05.2020 - 08.2020

Bachelor of Computer Information Systems -

DePaul University

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Jose Angel Fernandez