Jose Alfredo Urbano
Harvey
Summary
Results-driven Process Guide with expertise in workflow optimization and team building. Committed to enhancing operational efficiency and fostering a culture of continuous improvement.
Dynamic professional leveraging strong analytical thinking and coaching abilities to lead cross-functional teams. Proven track record of implementing process improvements, increasing productivity, and mentoring junior employees for sustained team success.
Experienced with process optimization, ensuring efficient and effective workflows. Utilizes strong analytical skills to identify areas for improvement and implement solutions. Knowledge of team collaboration and continuous improvement methodologies.
Overview
8
8
years of professional experience
Work History
Process Guide
Amazon
2201 W 159th St, Markham, IL 60428
02.2021 - Current
- Streamlined process workflows to enhance operational efficiency and reduce bottlenecks.
- Trained new team members on standard operating procedures and safety protocols.
- Led cross-functional teams to implement process improvements, resulting in increased productivity.
- Developed training materials that improved employee onboarding and knowledge retention.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior employees, fostering a culture of continuous improvement within the team.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Blarney Stone Pub
Assistant Manager
15400 S Cicero Ave, Oak Forest, IL 60452
01.2020 - 02.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved customer complaints promptly, fostering positive relationships and promoting repeat business.
- Assisted in inventory management by tracking stock levels and placing orders as needed to prevent shortages.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bettenhausen
Sales Assistant
15941 S 94th Ave, Orland Park, IL 60462
04.2018 - 01.2020
- Assisted customers in identifying vehicle options that meet their needs and preferences.
- Provided support during vehicle presentations, enhancing customer engagement and experience.
- Conducted market research to identify emerging trends and competitor offerings.
- Collaborated with sales team to develop promotional materials for marketing campaigns.
- Maintained up-to-date knowledge of automotive products and financing options for clients.
- Resolved customer concerns promptly, leading to increased overall satisfaction rates at the dealership.
- Collaborated closely with other departments such as finance and service teams, ensuring a smooth car buying experience for all customers.
- Assisted in increasing dealership sales by actively seeking out potential customers on the showroom floor.
- Maintained current knowledge of industry trends, competitor offerings, and promotional incentives to better inform clients during consultations.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Carl Sandburg Highschool
13300 LaGrange Rd, Orland Park, IL 60462Skills
- Standard operating procedures
- Coaching and mentoring
- Collaborative mindset
- Innovation and creativity
- Workflow optimization
- Feedback management
- Compliance management
- Attention to detail
- Decision-making
- Training and mentoring
- Team building
- Analytical thinking
- Staff management
- Public speaking
- Strategic planning
- Complex Problem-solving
- Project management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Process Guide
Amazon
02.2021 - Current
Blarney Stone Pub
Assistant Manager
01.2020 - 02.2021
Bettenhausen
Sales Assistant
04.2018 - 01.2020
High School Diploma -
Carl Sandburg Highschool