JOSE VILLEGAS
North Chicago
Summary
Diligent Server with a solid background in providing exceptional customer service in high-paced environments. Effectively manage tables and collaborate with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrate strong multitasking abilities and attention to detail, ensuring a seamless dining experience.
Overview
11
11
years of professional experience
Work History
SERVER
LONGHORN STEAKHOUSE
10.2020 - 10.2025
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables while ensuring timely order delivery and accuracy.
- Collaborated with kitchen staff to facilitate efficient food preparation and service.
- Trained new team members on menu offerings and service protocols.
- Resolved customer complaints swiftly, enhancing overall dining experience.
- Conducted regular inventory checks to maintain stock levels and minimize waste.
- Implemented upselling techniques that increased overall sales revenue during shifts.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
SERVER
RUTH CHRIS STEAKHOUSE
06.2019 - 09.2020
- Maintained cleanliness and organization of dining area to meet health standards.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
SERVER
STEAK 48
06.2017 - 06.2019
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Streamlined order-taking process to minimize wait times for diners.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
SERVER
FLEMING'S PRIME STEAKHOUSE
10.2014 - 06.2017
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Contributed to inventory management by monitoring stock levels.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
High School Diploma -
ST. BENEDICT
CHICAGO, ILSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Order accuracy
- Team collaboration
- Quality control
- Suggestive selling
- Dining area maintenance
- Allergy awareness
- Item promotion
- Daily specials memorization
- Bill computation
Accomplishments
FLEMING'S EMPLOYEE OF THE YEAR
- RECOGNITION FOR OUTSTANDING PERFORMANCE AND SERVICE
Languages
Spanish
Native or Bilingual
Timeline
SERVER
LONGHORN STEAKHOUSE
10.2020 - 10.2025
SERVER
RUTH CHRIS STEAKHOUSE
06.2019 - 09.2020
SERVER
STEAK 48
06.2017 - 06.2019
SERVER
FLEMING'S PRIME STEAKHOUSE
10.2014 - 06.2017
High School Diploma -
ST. BENEDICT