Jose Ortiz
Justice
Summary
Dedicated Service Advisor with expertise in complaint resolution, effective communication, and service workflow coordination. Proven ability to enhance customer satisfaction and streamline operations, contributing to positive service experiences.
Overview
7
7
years of professional experience
Work History
Service Advisor
Ogden Lincoln of westmont
westmont
09.2018 - 01.2026
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Coordinated service workflows between technicians and customers for timely updates.
- Resolved customer complaints in an efficient and courteous manner.
- Maintained records of customer interactions and transactions to ensure accurate follow-up and service continuity.
- Administered warranty claims and service contracts for customer vehicles.
- Resolved customer complaints and concerns to maintain positive relationships.
Education
Associate of Applied Science - Aircraft Maintenance
Redstone College
Broomfield, CO08-2012
Skills
- Customer follow-up
- Customer relationship management
- Service workflow coordination
- Problem solving
- Effective communication
- Complaint resolution
- Customer service
- Team player mentality
- Listening skills
- Documentation and reporting
Languages
Spanish
Professional
References
References available upon request.
Timeline
Service Advisor
Ogden Lincoln of westmont
09.2018 - 01.2026
Associate of Applied Science - Aircraft Maintenance
Redstone College