Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Ocasio

Burlington

Summary

Hard working and responsible professional with a friendly demeanor and excellent communication skills, adept at enhancing operational efficiency at NTN as a Machine Tech. Proven ability to resolve issues swiftly while training operators and ensuring quality production. Experienced in maintaining confidentiality and client trust as a Tax Preparer at Quick Refunds.

Overview

19
19
years of professional experience

Work History

Machine Tech

NTN
09.2015 - Current
  • Worked daily with operators to insure lines are running quality parts efficiently
  • Coordinate with supervisors daily to make sure priorities are met
  • Repair and replace damaged or broken CNC machine parts
  • Assist with operator training when necessary to improve skill level of work force
  • Document repairs or issues had on the production floor daily

Tax Preparer

Quick Refunds
10.2010 - 09.2015
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Answered any question clients may have about upcoming tax year
  • Completed and filed both state and federal taxes
  • Assisted clients in tracking status of the refund using online IRS tools or by placing calls to the IRS and state offices on behalf of the customer

Underwriting Assistant

Midwest Funding
03.2006 - 11.2009
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Help get documents in order to process home loans and get closings schedule
  • Helped set up and host open houses for realtors working with our company
  • Did outbound calling to potential refinance customers help bring in new business

Education

None - Accounting

Elgin Community College
Elgin, IL

Skills

  • Friendly, positive attitude
  • Excellent communication
  • Able to resolve issues quickly and efficiently

Languages

Spanish
Native or Bilingual

Timeline

Machine Tech

NTN
09.2015 - Current

Tax Preparer

Quick Refunds
10.2010 - 09.2015

Underwriting Assistant

Midwest Funding
03.2006 - 11.2009

None - Accounting

Elgin Community College

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Jose Ocasio