Jose Mercado
Joliet
Summary
Dynamic professional with a proven track record at Waste Management, excelling in route optimization and logistics coordination. Skilled in analytical thinking and effective communication, I successfully mentored staff and improved service delivery standards while enhancing team collaboration and problem-solving capabilities.
Overview
11
11
years of professional experience
Work History
Transportation Router
Waste Managment
07.2021 - Current
- Optimized transportation routes to enhance efficiency and reduce operational costs.
- Coordinated logistics operations to ensure timely waste collection and delivery.
- Analyzed route performance data to identify improvement opportunities in service delivery.
- Mentored junior staff on routing software and best practices for operational excellence.
- Managed daily scheduling of drivers while adapting to changing environmental conditions.
Customer Service Representative
Hyatt Corporation
08.2014 - 07.2021
- Assisted customers with inquiries, providing accurate information and support.
- Collaborated with team members to improve service delivery standards.
- Trained new staff on customer service protocols and operational procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Education
Associate of Applied Science - Paralegal Studies
Robert Morris University
Chicago, IL05.2011
Skills
- Goal setting
- Conflict resolution
- Analytical thinking
- Organization and prioritization
- Decision-making
- Effective communication
- Team collaboration
- Organizational skills
- Reliability
- Problem-solving
- Route mapping
- Scheduling and dispatching
- Documentation management
Languages
Spanish
Native or Bilingual
Timeline
Transportation Router
Waste Managment
07.2021 - Current
Customer Service Representative
Hyatt Corporation
08.2014 - 07.2021
Associate of Applied Science - Paralegal Studies
Robert Morris University