Jose Jimenez
Chicago
Summary
Personable and energetic professional with strong experience in customer service, multitasking, and problem-solving. Skilled at creating a welcoming atmosphere for guests, handling high-volume environments, and delivering exceptional service. Adept at teamwork, upselling, and maintaining a clean and organized workspace. Eager to contribute to a fast-paced restaurant or bar environment while ensuring customer satisfaction and loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Host
Benihana
Chicago
07.2025 - Current
- Delivered exceptional customer service in a fast-paced dining environment.
- Collaborated with chefs to ensure timely food preparation and presentation.
- Managed guest reservations and seating arrangements for optimal flow.
- Provided excellent customer service by taking orders and serving food promptly.
- Handled cash transactions accurately and processed payments efficiently.
- Developed strong relationships with regular customers to enhance their dining experience.
Insurance Broker
Integrity Marketing Group
Naperville
05.2020 - Current
- Promoted client retention through high-quality service and follow through
- Achieved repeat business and referrals through personalized service
- Reviewed policy documents for accuracy prior to issuing them to clients
- Sought out new clients and developed clientele by networking to find new customers
- Conducted product demonstrations to highlight features and benefits
- Answered customer inquiries regarding product features, pricing, and availability
- Helped customers find specific products, answered questions, and offered product recommendations
Server/Bartender
Brasero's
Chicago
06.2023 - 09.2024
- Bar setup and breakdown
- Maintaining cleanliness and sanitation
- Guest satisfaction and customer service
- Order taking and accuracy
- Food and beverage pairing knowledge
- Menu memorization and upselling
Cashier Team Lead
McDonald's
Chocago
11.2018 - 04.2020
- Supervised cashier team to ensure efficient customer service during peak hours
- Trained new cashiers on operating registers and handling transactions accurately
- Assisted customers with inquiries and resolved issues in a timely manner
Manager
Charley's Philly Cheesesteak
Lombard
10.2016 - 10.2018
- Led a team of 5 employees, ensuring high productivity and excellent customer service
- Managed inventory levels to meet demand without overstocking, reducing waste
- Enforced customer service standards and resolved customer problems to uphold quality service
- Re-stocked, organized and arranged service and food stations
- Ensured that all health regulations regarding food handling were followed during preparation
- Cleaned and sanitized utensils, dishes or silverware
- Completed thorough opening, closing, and shift change functions to maintain operational efficiency
- Did accurate accounting at end of day shift and handled register at times as well
Education
Proviso Math And Science
Forest Park, ILSkills
- Bilingual
- Knowledge of food & beverage service
- Cash handling and POS systems
- Ability to work efficiently under pressure
- Strong teamwork and collaboration
- Upselling and suggestive selling
- Time management and multitasking
Certification
Basset Licensed
Food & Alcohol
Timeline
Server/Host
Benihana
07.2025 - Current
Server/Bartender
Brasero's
06.2023 - 09.2024
Insurance Broker
Integrity Marketing Group
05.2020 - Current
Cashier Team Lead
McDonald's
11.2018 - 04.2020
Manager
Charley's Philly Cheesesteak
10.2016 - 10.2018
Proviso Math And Science