JOSE JASSO
Plainfield
Summary
Seasoned Sales Operations Associate with 11 years experience in supporting sales teams handling complex customer issues and promoting positive experiences. Known for streamlining operations, improving productivity and excellent communication skills. Demonstrated success in fostering strong relationships with internal teams and external partners to achieve objectives.
Overview
11
11
years of professional experience
Work History
Sales Operations Associate
Brainlab Inc.
Westchester
03.2023 - Current
- Act as primary point of contact for clients and sales force on issues relating to orders, inventory, shipment, and invoicing
- Resolve customer complaints by analyzing the situation and negotiating a resolution
- Proactively work with customers on product, sales, and support issues
- Cultivate and foster relationships with customers to obtain additional business
- Analyze all system orders regularly and manage customer follow-up procedures
- Follow up with customer on open/outstanding invoices, actively work towards reducing overdue accounts
- Manage and maintain processes of order confrmations, invoices, and credit notes
- Manage essential Purchase Order paperwork
- Communicate product notifcations to customer base
- Direct and manage requests related to data uploads, reporting, and other requests related to customer data
- Perform special projects and other duties as requested/assigned
Router
The Room Place
Romeoville
10.2021 - 06.2024
- Worked effectively with Sales associates and Customer Service team to resolve shipment issues, damaged materials and shortages.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Conducted research to address shipping errors and packaging mistakes.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Monitored inventory to ensure manifested orders were ready for the following days deliveries.
Inside Sales Representative
Dealer Equipment Headquarters
Darien
05.2022 - 02.2023
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Created and updated customer accounts with relevant information.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Completed accurate order entry and data verification within SAP.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
Customer Supply Chain Coordinator
Storck USA
09.2017 - 10.2020
- Devised and implemented short-term and long-term plans, optimizing supply chain management and improving value relating to annual expenditures.
- Acknowledge, research, and resolve customer requests in a timely and complete manner.
- Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
- Ensure customer orders were populated in SAP within one business day of receipt to accurately reflect on sales reports.
- Consistently monitor, document, and resolve errors pertaining to customer orders.
- Maintained up to date documentation for all assigned customers' requirements.
- Collaborated with planning and marketing departments to facilitate smooth accomplishment of deadlines.
- Established inventory targets, stock level and risk mitigation targets and managed strategy to optimize inventory.
Customer Service Coordinator
Fri-Jado Inc
09.2016 - 09.2017
- Maintained and built upon customer relationships by addressing any issues, requests or concerns they may have regarding any upcoming or past shipments.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Spearheaded training initiatives to keep other customer service team members operating consistently with strong call management abilities.
- Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
Logistics Account Manager
RR Donnelley
09.2014 - 06.2016
- Oversaw all the logistical needs for thirteen different facilities as their primary point of contact.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Formed strategic partnerships, established metrics and participated in complex negotiations.
- Administered sales orders, as well as processed and documented transactions.
- Maintained a 92% of on-time deliveries.
- Maintained a 96% customer satisfaction rate.
- Maintained a 98% accuracy on required weekly, monthly and quarterly reports.
Education
High School Diploma -
Plainfield Central High School
Plainfield, IL06.2007
Some College (No Degree) -
Joliet Junior College
Joliet, ILSkills
- Excellent time management/prioritization skills
- Strong organizational skills
- Customer service expert
- Active listening skills
- Seasoned in conflict resolution
- Inventory control familiarity
- Creative problem solver
- Top sales/referral performer
- Adaptive team player
- Energetic work attitude
Additional Information - Skills
- Microsoft Excel, 8 yrs experience
- Microsoft Office, 9 yrs experience
- Microsoft Outlook, 8 yrs experience
- Data Entry, 9 yrs experience
- Sales Experience, 5 yrs experience
Timeline
Sales Operations Associate
Brainlab Inc.
03.2023 - Current
Inside Sales Representative
Dealer Equipment Headquarters
05.2022 - 02.2023
Router
The Room Place
10.2021 - 06.2024
Customer Supply Chain Coordinator
Storck USA
09.2017 - 10.2020
Customer Service Coordinator
Fri-Jado Inc
09.2016 - 09.2017
Logistics Account Manager
RR Donnelley
09.2014 - 06.2016
High School Diploma -
Plainfield Central High School
Some College (No Degree) -
Joliet Junior College