Jose Esparza

Results-oriented Technical Support Specialist, proficient in handling complex customer issues, and enhancing user satisfaction. With over 3 years of experience, I am adept at software and hardware troubleshooting, inventory management, and providing technical assistance across various departments. I am eager to apply these skills to contribute effectively to Dynamic Manufacturing IT operations. Highly skilled IT Technical Support Specialist with proven experience in providing high-quality technical support, and troubleshooting services. Strong knowledge in network administration, system upgrades, and software installations, coupled with the ability to effectively communicate complex information to non-technical stakeholders. Previous roles have resulted in improved system performance and user satisfaction.

Access point management and replacement. Microsoft Authenticator Roll out, helped users with transitioning to a MFA environment. Canon Printers Deployment, Helped with setting up departmental printers., Ensured users received the correct drivers for the printers., Granted rights to users with access to printers., Troubleshooted printers if not working correctly. Duo Mobile Rollout, Helping deploy DUO Multi-Factor authentication for users of the university., Provide end-support for users with difficulty using or setting up DUO., Check-logs for suspicious activity., Ensure swift and calm transition to DUO. Freshman Laptop Disbursement Sheet, Created a step by step guide on how to set up laptop for freshman users., Provided end user support by helping over 300 students at disbursement dates., Helped troubleshoot and guide students during set up., Provided account support in case users needed to update passwords.

S.T.R.O.N.G MENtoring, Charleston, IL, 01/01/24, Present, The purpose of the S.T.R.O.N.G. MENtoring Program is to stimulate the minds of our underrepresented male students and foster a climate that will enhance their abilities to overcome challenges that may hinder them from graduating., S.T.R.O.N.G.'s main purpose is cultivating our students into successful business and community leaders.

Security+ Certificate, 07/01/25