Jose Cruz
Chicago
Summary
Reliable professional in transportation, known for high productivity and efficiency in task completion. Possess specialized skills in route planning, vehicle maintenance, and safe driving practices. Excel at time management, customer service, and adaptability, ensuring seamless operations and client satisfaction.
Overview
7
7
years of professional experience
Work History
Amazon Delivery Driver
Amazing Home Care
Chicago
01.2025 - Current
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Handled merchandise in accordance with product handling standards.
- Reported mechanical problems encountered with vehicles to dispatch.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
Construction Worker
Carchi Construction Inc
Chicago
05.2020 - 11.2022
- Repaired and maintained surface materials to make building exteriors weatherproof and waterproof.
- Cleaned or prepared construction sites to eliminate hazards.
- Installed flashing around chimneys, vents, and skylights according to specifications.
- Assisted in preparing and laying down felt paper, shingles, and other roofing material to construct roofs.
- Overlapped successive layers of roofing material, determining distance of overlap using chalk line, gauge on shingling hatchet and lines on shingles.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Climbed onto rooftops using appropriate safety equipment like harnesses and ropes.
- Set up ladders or scaffolding to safely access roof.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
Manager
7 Eleven Store
Chicago
01.2018 - 06.2020
- Coached, mentored and trained team members in order to improve their job performance.
- Managed risk by developing and implementing effective risk management strategies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Developed and implemented strategic plans to achieve company objectives.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
Education
High School Diploma -
Rickover Naval Academy
Chicago, IL06-2012
Skills
- Vehicle operation
- Route navigation
- Safety compliance
- Customer service
- Inventory management
- Equipment maintenance
Languages
Spanish
Professional
Affiliations
sports coach (soccer)
Timeline
Amazon Delivery Driver
Amazing Home Care
01.2025 - Current
Construction Worker
Carchi Construction Inc
05.2020 - 11.2022
Manager
7 Eleven Store
01.2018 - 06.2020
High School Diploma -
Rickover Naval Academy
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