José Elías González
Hanover Park
Summary
Results-driven and innovative manager with extensive logistics and operations experience in demanding markets. Skilled in team leadership, process improvement, and cross-functional collaboration to drive operational excellence, productivity, and business growth.
Overview
21
21
years of professional experience
Work History
Manager
Nippon Express USA
01.2019 - Current
- Provide domestic transportation pricing to external and internal customers in order to continuously expand our monthly revenue and profit.
- Lead trainer for new employee training and development on our Transportation Management Systems along with the daily assignments required to maintain timely updates on all shipments.
- Managing the OTR transportation for Nippon’s high profile accounts from pricing to billing.
- Key Accomplishments:
- Promoted from Logistics Specialist → Pricing Liaison (2020) → Senior Supervisor (2021) → Assistant Manager (2023) → Manager (2025)
- Manage Nippon’s highest-profile account (AWTX), generating $2M in monthly revenue
- Oversee a portfolio of 50+ accounts totaling $23M in annual revenue
- Lead a team of 4 National Account Managers responsible for procuring full truckload capacity on a daily basis
- Expanded scope to include Compliance and Claims leadership
Air Import Agent
FEDEX TRADE NETWORKS
01.2012 - Current
- Ensures proper documentation and file processing of air import items while delivering exceptional customer service and team collaboration.
- Key Accomplishments:
- A member of the Chicago Air Import Apple team I assist to coordinate delivery routes with multiple destinations and vendors, provide up to date delivery notifications to vendors, process time sensitive data to supplier/vendor in our operating system.
- Monitored the HP and Stella & Dot account for accuracy, reporting, and file preparation as a traffic coordinator for customers in the Midwest region.
- Administers various processes including reviewing files, processing invoices, sending arrival notices to brokers, preparing delivery orders and dispatch freight.
- Provides training to new employees on functions and systems of import operations.
Customer Service Representative
DHL GLOBAL FORWARDING
01.2008 - 01.2010
- Held responsibility for investigating, reporting, and facilitating the distribution of imported cargo for the Department of Special Accounts.
- Key Accomplishments:
- Executed thorough and professional customer service for the Midwest gateway of Chicago O’ Hare International airport for major accounts including HP, Seagate technology, Toys ‘R’ Us, and Siemens technology.
- Accurately reported any overages, shortages or damaging to corresponding parties while investigating occurrences.
- Improved organization and progress of investigation by utilizing a designated spreadsheet prior to the preliminary claim for root causes of shortages.
Air Import Agent
NISSIN CUSTOMS SERVICE
01.2006 - 01.2007
- Organized seamless transactions of air cargo upon receiving confirmation from airlines carriers while communicating with outside brokers regarding custom clearances.
- Key Accomplishments:
- Prepared documents, clearance forms, and bill of lading for U.S. Customs while preparing a detailed daily report of freight locations and final destinations with contacts.
- Utilized Nissin Air system to provide proof of deliveries per customer request, while inputting relative information, and creating pre-alerts of air cargo being recovered and delivered.
Education
No Degree - Logistics Management
Olive-Harvey College
Chicago, ILSkills
- Customer Service
- Vendor Coordination
- Reporting & Tracking
- Shipping Documentation
- Relationship Building
- MS Office Suite
- Problem Resolution
- Staff Training & Leadership
- Team leadership
- Decision-making
Languages
Bi-lingual: Fluent in Spanish and English
Additional Experience
- Production Manager, Mikey O Productions, Chicago, IL, 2010 to Present
- Managed and trained staff on production including knowledge of equipment, inventory management, and stage procedures regarding shows.
- Instructor, After School Matters/Prosser Academy, Chicago, IL, 2011 to 2012
- Taught creative writing, poetry and public speaking while conducting improvisational exercises and developing students to write short stories.
- Poetry Teacher, Palatine High School, Palatine, IL, 2010
- Taught poetry while incorporating rhythm, meter, theme, and tone skills into lessons.
- Hispanic Heritage Teacher, Palatine High School, Palatine, IL, 2010
- Introduced and taught empowerment and self improvement at annual Hispanic Heritage month.
Timeline
Manager
Nippon Express USA
01.2019 - Current
Air Import Agent
FEDEX TRADE NETWORKS
01.2012 - Current
Customer Service Representative
DHL GLOBAL FORWARDING
01.2008 - 01.2010
Air Import Agent
NISSIN CUSTOMS SERVICE
01.2006 - 01.2007
No Degree - Logistics Management
Olive-Harvey College