Jorge Valdez
Lyons
Summary
Dynamic professional with a clean driving record and exceptional time management skills, previously at Uber and Lyft. Proven track record in enhancing customer satisfaction through safe driving practices and effective communication. Adept at GPS and route planning, consistently achieving punctuality and reliability in transportation services while fostering strong client relationships.
Hardworking employee enthusiastic about learning the inside and out you the company. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
33
33
years of professional experience
Work History
Driver
Uber And Lyft
02.2003 - Current
- Provided safe and efficient transportation services to passengers across various locations.
- Navigated using GPS systems to optimize routes and minimize wait times.
- Communicated effectively with passengers to enhance customer satisfaction and resolve issues.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Operations Manager
Buona Beef Restaurant
11.1992 - 03.2002
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Trained staff on operational standards and customer service protocols to enhance guest experiences.
- Implemented scheduling adjustments to optimize labor costs while maintaining service quality.
- Oversaw daily operations, ensuring compliance with health and safety regulations across all areas.
- Developed training materials for new hires, enhancing onboarding efficiency and employee retention efforts.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
High School Diploma - General
Morton East
Cicero, IL06.1995
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Safe driving practices
- Punctual and reliable
- Flexible schedule
- Punctuality
- GPS and route planning
- Safety management
- Business management
- Self motivation
- Multitasking Abilities
- Teamwork and collaboration
- Problem-solving abilities
- Organizational skills
- Critical thinking
- Decision-making
- Team collaboration
Languages
Spanish
Full Professional
Timeline
Driver
Uber And Lyft
02.2003 - Current
Operations Manager
Buona Beef Restaurant
11.1992 - 03.2002
High School Diploma - General
Morton East