Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jordyn Spencer

Pekin

Summary

Dynamic Shift Manager with a proven track record at McDonald's, excelling in cash handling and employee training. Enhanced team performance through effective decision-making and operational improvements, ensuring high customer satisfaction. Committed to maintaining safety standards and optimizing workflow efficiency, with a valid Food Handler's Certificate until February 2026.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
05.2023 - Current
  • Assisted in managing daily operations to ensure smooth workflow and efficient service delivery.
  • Learned safety protocols and best practices to maintain a secure work environment.
  • Supported team members by providing guidance on operational tasks and responsibilities.
  • Followed inventory management procedures to track product availability and reduce waste.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Conducted end of shift deposits & bank runs.

Crew Member

Culver's Restaurant
11.2022 - 03.2023
  • Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
  • Executed cash handling procedures accurately, ensuring compliance with company policies and financial integrity.
  • Maintained cleanliness and organization of workstations, contributing to a safe and inviting atmosphere for customers.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Expo food orders at drive through & curb-side pick-up.

Barista

Leaves N Beans
07.2022 - 11.2022
  • Crafted high-quality espresso beverages with precision and consistency.
  • Maintained cleanliness of workstations and equipment to ensure compliance with health standards.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Collect payments, promote daily specials, cash register drawer counts.

Expeditor

Asher's Bar & Grill
07.2022 - 11.2022
  • Process orders promptly & with extreme precision
  • Inspect/confirm that all orders/dishes correctly match up with each specific order/
  • Add garnishes & condiments to orders
  • Take completed orders to customers

Crew Member

McDonald's
05.2021 - 07.2022
  • Customer service/Greet Customers
  • Drive-through
  • Taking orders
  • Collecting payments, promote special deals
  • Expo food orders at drive-through
  • Cash register draw count
  • Maintain a clean work station

Shift Leader

Dairy Queen Grill & Chill
09.2020 - 04.2021
  • Supervised daily operations to ensure team adherence to safety protocols and operational standards.
  • Trained new employees on procedures, fostering a collaborative and efficient work environment.
  • Coordinated staff schedules to optimize workforce coverage during peak hours.
  • Implemented process improvements that enhanced workflow efficiency and reduced downtime.
  • Monitored inventory levels and organized supply orders to maintain optimal stock availability.
  • Resolved customer inquiries and complaints, ensuring high levels of satisfaction and service quality.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

High School Diploma -

Penn Foster College
Scottsdale, AZ
10-2024

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Accurate money handling
  • Opening and closing procedures
  • Food Handler's Certificate- valid until Feb 21, 2026

Certification

Food Handler's Certification - valid through Feb, 21, 2026

Timeline

Shift Manager

McDonald's
05.2023 - Current

Crew Member

Culver's Restaurant
11.2022 - 03.2023

Barista

Leaves N Beans
07.2022 - 11.2022

Expeditor

Asher's Bar & Grill
07.2022 - 11.2022

Crew Member

McDonald's
05.2021 - 07.2022

Shift Leader

Dairy Queen Grill & Chill
09.2020 - 04.2021

High School Diploma -

Penn Foster College

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Jordyn Spencer