Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jordy Martinez

Wheeling

Summary

Dynamic and detail-oriented professional with extensive experience at Costco as a Tire Installer. Proven track record in enhancing customer satisfaction through effective communication and exceptional service. Skilled in tire mounting and balancing, with a strong focus on teamwork and problem-solving to streamline processes and improve safety.

Overview

4
4
years of professional experience

Work History

Tire Installer

Costco
09.2022 - Current
  • Provided exceptional customer service by addressing concerns and offering recommendations for ongoing tire maintenance.
  • Increased overall safety by conducting thorough inspections of tire condition before installation.
  • Improved customer satisfaction by efficiently installing and balancing tires on a variety of vehicles.
  • Collaborated with team members to complete large-scale installations in a timely manner.
  • Streamlined tire installation process, leading to quicker turnaround times for customers.
  • Stayed informed about the latest advancements in tire technology, applying this knowledge when recommending products or services to customers.
  • Enhanced shop productivity through meticulous organization and maintenance of tools and equipment.
  • Assisted in inventory management, ensuring optimal stock levels for various tire sizes and brands.
  • Maintained clean work environment, promoting the professional image of the business and minimizing hazards.
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.

Busser

Chevy Chase Country Club
08.2022 - 09.2024
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Trained new staff in bussing and cleaning procedures.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.

Shelf Stocker

Target
10.2021 - 05.2022
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Answered customer questions and provided detailed product information.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Unloaded arriving product stock and moved to store display areas.
  • Demonstrated adaptability by switching between various departments as needed, ensuring all areas remained fully stocked.
  • Responded quickly to spills or mishaps, maintaining a safe shopping environment for customers and staff alike.
  • Expedited restocking process during peak hours to maintain a well-stocked sales floor for customers'' convenience.

Cashier

Jewel Osco
07.2021 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Associate Of Arts -

William Rainey Harper College
Palatine, IL

High School Diploma -

Buffalo Grove High School
1100 W Dundee Rd, Buffalo Grove, IL 60089
05.2022

Skills

  • Tire mounting
  • Wheel balancing
  • Brake systems
  • Dependability
  • Sales support
  • Communication
  • Punctuality
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Organizational skills
  • Team collaboration
  • Cleaning skills

Languages

Spanish
Professional Working

Timeline

Tire Installer

Costco
09.2022 - Current

Busser

Chevy Chase Country Club
08.2022 - 09.2024

Shelf Stocker

Target
10.2021 - 05.2022

Cashier

Jewel Osco
07.2021 - 09.2021

Associate Of Arts -

William Rainey Harper College

High School Diploma -

Buffalo Grove High School

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Jordy Martinez