Jordan Vitali
Alton
Summary
Dynamic Store Manager with a proven track record at Charter Communications, Spectrum, excelling in customer service and problem-solving. Skilled in training and mentoring teams while driving sales growth through consultative approaches. Adept at utilizing Microsoft Office Suite to analyze data and enhance operational efficiency, fostering strong client relationships.
Overview
14
14
years of professional experience
Work History
Store Manager
Charter Communications, Spectrum
O'Fallon, MO
11.2025 - Current
- Customer Relationship Management
- Client Service
- Account Support
- Problem Resolution
- Consultative Sales
- Relationship Building
- Operations Management
- Microsoft Office Suite
Store Specialist
Charter Communications, Spectrum
Alton, IL
07.2025 - 11.2025
- Assist customers with account-related inquiries, service changes, billing concerns, and product recommendations.
- Deliver professional customer support while balancing sales goals and customer satisfaction.
- Explain products, services, and account information in a clear and understandable manner.
- Build rapport with customers and provide solutions tailored to their individual needs.
- Maintain accurate records and follow established compliance and operational procedures.
Store Manager
Rod's Service, Inc.
Saint Louis, MO
07.2012 - 01.2025
- Served as the primary point of contact for customers, providing personalized service and building long-term client relationships.
- Assisted customers in person, by phone, and through email while resolving questions, processing orders, and ensuring a positive customer experience.
- Managed a high volume of daily customer interactions, including 10–15 walk-in customers, 10–15 phone inquiries, and multiple email transactions.
- Analyzed sales and purchasing data using Microsoft Excel to support business decisions and identify trends.
- Maintained accurate records, processed transactions, and coordinated purchasing activities while ensuring attention to detail and accuracy.
- Trained and mentored new employees on customer service standards, sales processes, and company systems.
- Collaborated with customers, vendors, and internal teams to resolve issues and ensure timely fulfillment of customer needs.
- Managed company operations including inventory oversight, account reconciliations, purchasing activities, and administrative functions.
- Demonstrated strong problem-solving skills by addressing customer concerns and identifying solutions in a fast-paced environment.
- Supported sales growth through consultative conversations focused on understanding customer needs and providing appropriate recommendations.
Education
High School Diploma -
Alton High School
AltonSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Outstanding communication skills
- Friendly and positive
Timeline
Store Manager
Charter Communications, Spectrum
11.2025 - Current
Store Specialist
Charter Communications, Spectrum
07.2025 - 11.2025
Store Manager
Rod's Service, Inc.
07.2012 - 01.2025
High School Diploma -
Alton High School