Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Graham

Rockford

Summary

Dynamic Implementation Specialist with extensive experience in onboarding and technical support. Recognized for collaborating with cross-functional teams to troubleshoot issues and enhance software usability, ensuring seamless client experiences.

Overview

10
10
years of professional experience

Work History

Personal Assistant

State of Illinois - DORS Program
04.2022 - Current
  • Provided daily personal care and support to enhance client comfort and well-being.
  • Assisted clients with mobility, ensuring safety during transfers and activities.

Implementation Specialist III

TrueCommerce
01.2025 - 01.2026
  • Assisted in onboarding new clients for seamless software implementation.
  • Collaborated with cross-functional teams to troubleshoot system issues efficiently.
  • Provided technical support and training to users on software functionalities.
  • Documented user feedback to enhance product features and usability.

Implementation Specialist

Experity
02.2016 - 05.2024
  • Led cross-functional teams to implement software solutions, improving client onboarding processes.
  • Streamlined implementation workflows, reducing project delivery times and enhancing service quality.
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.

Education

Bachelor of Science - Social Work

University of Wisconsin, Whitewater
Whitewater, WI
12-2014

Skills

  • Time management
  • Multitasking and organization
  • Customer service
  • Dedicated team player
  • Attention to detail

Timeline

Implementation Specialist III

TrueCommerce
01.2025 - 01.2026

Personal Assistant

State of Illinois - DORS Program
04.2022 - Current

Implementation Specialist

Experity
02.2016 - 05.2024

Bachelor of Science - Social Work

University of Wisconsin, Whitewater
Jordan Graham