Dynamic Implementation Specialist with extensive experience in onboarding and technical support. Recognized for collaborating with cross-functional teams to troubleshoot issues and enhance software usability, ensuring seamless client experiences.
Overview
10
10
years of professional experience
Work History
Personal Assistant
State of Illinois - DORS Program
04.2022 - Current
Provided daily personal care and support to enhance client comfort and well-being.
Assisted clients with mobility, ensuring safety during transfers and activities.
Implementation Specialist III
TrueCommerce
01.2025 - 01.2026
Assisted in onboarding new clients for seamless software implementation.
Collaborated with cross-functional teams to troubleshoot system issues efficiently.
Provided technical support and training to users on software functionalities.
Documented user feedback to enhance product features and usability.
Implementation Specialist
Experity
02.2016 - 05.2024
Led cross-functional teams to implement software solutions, improving client onboarding processes.
Streamlined implementation workflows, reducing project delivery times and enhancing service quality.
Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.