Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Stutsman

Valmeyer,IL

Summary

Driven by a passion for excellence, I leveraged my troubleshooting and client relationship management skills at Walmart to significantly enhance customer satisfaction. My adeptness at both technical repairs and fostering positive client interactions, coupled with a track record of improving safety and efficiency, underscores my commitment to delivering top-tier service.

Overview

16
16
years of professional experience

Work History

Service Manager/Technician

Walmart
05.2008 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Diagnosed and repaired hardware, software and network issues to mitigate disturbances.

Corrections Officer

Monroe County Sheriff's Office
08.2019 - 10.2020
  • Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
  • Supported successful emergency response efforts by participating in regular drills and training exercises.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.

Receiving Associate (Temp)

The Home Depot Inc
04.2015 - 07.2015
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
  • Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
  • Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.
  • Minimized errors in shipment documentation with thorough verification of packing slips, invoices, and purchase orders.

Education

Bachelor of Science - Criminology/Criminal Justice

Lindenwood University
Saint Charles, MO
05.2024

Administration of Justice

Southwestern Illinois College
Belleville, IL

Undergraduate Studies

McKendree University
Lebanon, IL

High School Diploma -

Valmeyer High School
Valmeyer, IL
05.2007

Skills

  • Installation and Repair
  • Attention to Detail
  • Troubleshooting ability
  • Work with Minimal Supervision
  • Documentation And Reporting
  • Inventory Management
  • Document Management
  • Client Relationship Management
  • Scheduling and Coordination

Timeline

Corrections Officer

Monroe County Sheriff's Office
08.2019 - 10.2020

Receiving Associate (Temp)

The Home Depot Inc
04.2015 - 07.2015

Service Manager/Technician

Walmart
05.2008 - Current

Bachelor of Science - Criminology/Criminal Justice

Lindenwood University

Administration of Justice

Southwestern Illinois College

Undergraduate Studies

McKendree University

High School Diploma -

Valmeyer High School

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