Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordan Pearson

Hebron

Summary

Over eight years of experience in customer service within fast-paced, detail-oriented environments, seasoned healthcare professional skilled in de-escalating situations and maintaining composure under pressure. Demonstrated leadership, maturity, and strong collaborative skills developed through extensive experience as a medical assistant, covering pediatric care to internal medicine. Committed to the healthcare field with a passion for continuous education, ensuring exceptional patient care delivery. Recognized for providing clear and compassionate communication with patients and their families, fostering trust and understanding in every interaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Licensed Practical Nurse

Independence Health and Therapy
02.2025 - Current
  • Administered medications and treatments per physician orders, ensuring patient safety and comfort.
  • Monitored vital signs and documented any changes, enhancing patient care quality.
  • Assisted in daily living activities for patients, promoting independence and dignity in care.
  • Collaborated with healthcare team to develop individualized care plans based on patient assessments.
  • Performed routine evaluations of each patient's status, needs, and preferences.
  • Delivered emotional support to patients and families during challenging times.
  • Prior Authorizations- ensuring patient access to necessary medications and treatments by obtaining approval from insurance companies for services, procedures, or prescriptions.
  • Manages prescription refill requests for patients coordinating with doctors and pharmacisits to ensure prescription accuracy and validity.

Waitress

Crandalls
03.2023 - Current
  • Provide the perfect service experience for restaurant patrons and ensure the guest feels important and welcome in the restaurant.
  • Serve food and beverage orders to about 30-50 customers per shift.
  • Support other servers and kitchen staff by completing side work such as cleaning, restocking, and food running.
  • Memorize daily specials, seasonal cocktail list, and regular menu to quickly address customer questions and advise on possible allergens and substitutions.
  • Use POS system to input orders and process cash, debit, credit, and gift card payments.
  • Practice proper food handling regulations and sanitation.

Medical Assistant

Northwestern Medicine
10.2020 - 03.2022
  • Professionally attend to patients every 15 minutes.
  • Obtained patient vitals, including blood pressure, temperature, diagnostic information, and maintain medical records using EPIC software.
  • Administered injections, performed blood draws and performed ECG as needed.
  • Electronically ordered lab, x-ray, and sent over medication request to the doctor as needed.
  • Assisted nurses and physicians with various forms of patient treatment and care in a fast-paced setting.
  • Helped implement quality assurance and control programs that resulted in compliance with HIPAA and OSHA regulations.
  • Conducted physician referrals as well as prior authorizations with insurance companies on an as-needed basis.
  • Scheduled patient appointments and answered physician’s inbox if it was under my scope of practice.

Cake Decorator

Jewel Osco
12.2023 - 09.2020
  • Played an active part in fulfilling about 20 cake orders a day. Using precise communication over both phone and in person to clarify and interpret client requests, ultimately producing a product that would accurately represent their desired result.
  • Producing high-quality results in a timely manner.
  • Practiced proper food handling regulations and sanitation.

Education

Licensed Practical Nurse - Nursing

Herzing University at Kenosha
Kenosha, WI
10.2023

Medical Assistant in Health Science - Health Science

McHenry County College
Crystal Lake, IL
06.2020

Skills

  • Epic training
  • Prior authorizations
  • Medication administration and refill requests
  • Follows protocols
  • Knowledge of various medical procedures
  • Time management and organization
  • HIPAA compliance training
  • Administering injections
  • Scheduling patients
  • Administrative skills
  • Customer service

Certification

  • CNA December 2019
  • Phlebotomy June 2020
  • Medical Assistant June 2020
  • CPR November 2022
  • LPN October 2023

Timeline

Licensed Practical Nurse

Independence Health and Therapy
02.2025 - Current

Cake Decorator

Jewel Osco
12.2023 - 09.2020

Waitress

Crandalls
03.2023 - Current

Medical Assistant

Northwestern Medicine
10.2020 - 03.2022

Medical Assistant in Health Science - Health Science

McHenry County College

Licensed Practical Nurse - Nursing

Herzing University at Kenosha

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Jordan Pearson