Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jordan Matthews

Maywood

Summary

Friendly and reliable with a proven track record in customer service and cash handling, honed at Hawk CDJ Dealership and other notable establishments. Excelled in high-volume transactions and demonstrated exceptional adaptability in an administrative environment. Skilled in Microsoft Office and renowned for excellent verbal communication. Achieved significant improvements in customer satisfaction and operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

CASHIER/RECEPTIONIST

HAWK CDJ Dealership
09.2024 - Current
  • Accurately processed customer payments using cash, credit cards, and checks.
  • Developed a comprehensive filing system for hard copy documents and digital records.
  • Performed data entry tasks accurately and efficiently in order to maintain accurate records of client information.
  • Provided assistance with administrative duties such as photocopying, faxing, scanning documents.
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
  • Signed for incoming deliveries and notified employees of packages.
  • Maintained detailed and accurate records of visitor requests and of calls received.
  • Processed incoming and outgoing documents via electronic methods and systems.

Barista

Wise Cup
02.2024 - 09.2024
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
  • Maintained high standards of cleanliness in the café area and equipment used for coffee preparation
  • Answered customer phone calls and appropriately addressed questions and complaints
  • Used knowledge of coffee beans and brewing methods to recommend drinks to customers
  • Created signs to advertise store products or events

TEAM MEMBER

QuikTrip
04.2023 - 07.2023
  • Processed new orders quickly and accurately, completing 30+ daily transactions
  • Was in charge of issuing receipts, refunds, change, and tickets
  • Greeted customers with a smile and offered prompt and dedicated assistance
  • Provide information about products and business logistics through phone calls and customer interactions
  • Am familiar with and proficient in the use of safe food handling techniques
  • Performed opening and closing duties, including store cleaning and restocking

TICKET SALES REPRESENTATIVE

Brookfield Zoo
10.2022 - 12.2022
  • Directed guests to nearby attractions and distributed information on upcoming special events as part of the venue's marketing strategy
  • Sold tickets efficiently and in a timely manner
  • Kept a clean record of inventory sales
  • Answered numerous calls to help customers with their questions and concerns
  • Managed and closed reservation calls to increase bookings by maintaining a strong knowledge of resort products, services, and facilities
  • Had an excellent attendance record and was always on time for work

BOX OFFICE CASHIER

Cinemark Melrose Park and XD
05.2022 - 08.2022
  • Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products
  • Provided training to new sales associates so that they could contribute to the store's positive culture
  • Dealt with all customer service issues courteously and in accordance with company policies
  • Counted the cash in the register drawer at the start and end of each shift
  • Printed tickets and double-checked that the date, time, and seat numbers were correct
  • Answered incoming phone calls promptly, providing detailed information about showtimes, seating availability, prices

Education

Associate in Arts (A.A.) - Mass Communication and Journalism

College of DuPage
01-2027

High School Diploma -

Proviso East High School
06.2023

Skills

  • High volume transactions
  • Administration
  • Adaptability
  • Heavy Lifting
  • Team Player
  • Microsoft office
  • Cash handling
  • Mail handling
  • Excellent verbal communication
  • Telephone etiquette
  • Tech skills
  • Time management
  • POS expertise
  • Problem solver
  • Retail management
  • Customer assistance

Certification

  • Food handlers certification
  • Food and Bev training

Timeline

CASHIER/RECEPTIONIST

HAWK CDJ Dealership
09.2024 - Current

Barista

Wise Cup
02.2024 - 09.2024

TEAM MEMBER

QuikTrip
04.2023 - 07.2023

TICKET SALES REPRESENTATIVE

Brookfield Zoo
10.2022 - 12.2022

BOX OFFICE CASHIER

Cinemark Melrose Park and XD
05.2022 - 08.2022

Associate in Arts (A.A.) - Mass Communication and Journalism

College of DuPage

High School Diploma -

Proviso East High School

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Jordan Matthews