Jordan Kyle
Moline
Summary
Dynamic and results-driven professional with extensive experience in customer service at Steel Plow Burger Company. Proven ability to enhance guest satisfaction through effective communication and critical thinking. Skilled in multitasking and data entry, consistently delivering exceptional service in fast-paced environments while maintaining organization and efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
Steel Plow Burger Company
Moline
11.2021 - 12.2025
- Greeted and seated tables efficiently, enhancing customer flow and satisfaction.
- Took and processed orders for dine-in and delivery customers, enhancing order accuracy and reducing wait times.
- Delivered food orders promptly, ensuring a positive dining experience and repeat customer visits.
- Resolved customer complaints promptly to enhance the guest satisfaction experience.
- Maintained cleanliness and organization of dining area and service stations, contributing to a welcoming atmosphere.
- Handled cash transactions and processed payments accurately, ensuring smooth and secure customer experiences.
PCA (Patient Care Advocate)
Alorica
09.2020 - 06.2021
- Coordinated care, addressed insurance issues, managed billing, and facilitated provider communication to optimize health outcomes.
- Resolved complex issues related to prior authorizations, billing discrepancies, and benefit eligibility to ensure seamless patient care.
- Initiated prior authorizations.
- Refilled prescriptions, processed payments, and set up payment arrangements for eligible orders.
- Calmly attempt to resolve and de-escalate any issues.
- Escalated calls to supervisor for further assistance.
- Supported team objectives and enhanced communication through remote collaboration.
Bartender
Jim's Domino Lounge
East Moline
05.2016 - 01.2021
- Performed exceptional bar services for regular returning and new customers.
- Managed liquor orders and wrote signed checks for accurate order totals.
- Managed inventory, ensuring adequate stock of supplies at all times.
- Operated cash register and POS system for transactions, ensuring precise change for cash payments.
- Opened and closed bar, counted petty cash before and after each shift, and documented all cash handling totals.
Office Assistant
Pizano Trucking
Port Byron
08.2009 - 12.2020
- Organized office operations, managing calendars, scheduling appointments, preparing reports, and maintaining records to support overall efficiency.
- Managed daily office operations, ensuring organized filing systems for easy access.
- Handled customer inquiries and resolved issues with professionalism and care.
- Coordinated communication between clients and truck drivers to streamline scheduling processes.
Server
Jake O's
Rock Island
08.2015 - 04.2016
- Delivered exceptional service to guests in a fast-paced dining environment.
- Delivered exceptional customer service by promptly taking orders, serving meals, and professionally addressing guest requests, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area and serving stations.
- Maintained clean, organized work area to support safe, efficient dining environment for guests and staff.
Server/Bartender
The Venue
Moline
01.2015 - 12.2015
- Provided outstanding customer service in high-volume dining environment, fostering positive guest experiences.
- Improved customer experience by proactively addressing needs and resolving concerns.
- Coordinated food and drink orders with point-of-sale systems, ensuring accuracy and timely delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
Education
AAS - Criminal Justice
Kaplan University
Davenport, IA01-2012
Skills
- Customer Service
- Multitasking
- Adaptability
- Teamwork
- Data Entry
- Document management
- Microsoft Office
- Critical thinking
Certification
Professionalism in Allied Health
Timeline
Server
Steel Plow Burger Company
11.2021 - 12.2025
PCA (Patient Care Advocate)
Alorica
09.2020 - 06.2021
Bartender
Jim's Domino Lounge
05.2016 - 01.2021
Server
Jake O's
08.2015 - 04.2016
Server/Bartender
The Venue
01.2015 - 12.2015
Office Assistant
Pizano Trucking
08.2009 - 12.2020
AAS - Criminal Justice
Kaplan University