Jordan Hicks
Oswego,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Seeking a profession to utilize my skill, and challenge myself. Surround myself with a positive work environment. In need of a challenge to encourage myself to grow as a person but also as a whole with a company.
Overview
10
10
years of professional experience
Work History
Local 597 Pipefitter
Premistar
06.2019 - Current
- Installed and maintained industrial piping fittings, valves, flanges and clamps to complete systems setup.
- Contributed to overall company success by maintaining a strong work ethic, adaptability, and commitment to delivering exceptional service on all projects undertaken.
- Consistently met client expectations through timely completion of projects while maintaining high levels of quality control checks throughout the process.
- Supported team efficiency through clear communication regarding progress updates and potential issues during the course of projects.
Assistant Hotel Manager
Townplace Suites Marriott
01.2015 - 01.2018
- Oversaw day-to-day operations of 130-room hotel with staff of 20+ employees.
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Supervised team of front desk agents and helped to resolve issues arising during shifts.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Fostered a welcoming atmosphere for guests by cultivating a culture of exceptional service among staff members.
Hotel Front Desk Supervisor
Hampton Inn By Hilton
01.2014 - 01.2015
- Maintained professional and presentable front desk area, ensuring guests were greeted with clean and welcoming environment upon arrival.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Resolved guest issues promptly, ensuring positive experience for all hotel patrons.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
Education
No Degree - Music Theory And Composition
Joliet Junior College
Joliet, ILSkills
Guest experiences
Training and mentoring
Complaint Handling
Cash handling expertise
Staff Training and Development
Flexible Schedule
Customer Service
Timeline
Local 597 Pipefitter
Premistar
06.2019 - Current
Assistant Hotel Manager
Townplace Suites Marriott
01.2015 - 01.2018
Hotel Front Desk Supervisor
Hampton Inn By Hilton
01.2014 - 01.2015
No Degree - Music Theory And Composition
Joliet Junior College
Similar Profiles
Nicholas MarlettNicholas Marlett
HVAC-R Service Technician at PremistarHVAC-R Service Technician at Premistar
David TokarskiDavid Tokarski
Control System Designer & New Equipment Startup at PremistarControl System Designer & New Equipment Startup at Premistar
Stephanie OwensStephanie Owens
Benefits Analyst (Contract) at PremiStarBenefits Analyst (Contract) at PremiStar
Briana RizziBriana Rizzi
Intern at Illinois State PoliceIntern at Illinois State Police
Kaley OgdenKaley Ogden
Administrative Assistant at Patten PurchasingAdministrative Assistant at Patten Purchasing