Jordan Harpole
Minooka
Summary
Dedicated customer service professional with a proven track record of enhancing customer satisfaction through effective communication and problem-solving skills. Committed to delivering innovative solutions and fostering team collaboration.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Mcbride's
Server/Bartender
Aurora
02.2016 - 11.2025
- Executed daily responsibilities with precision and efficiency.
- Generated innovative solutions to improve team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Elevated customer satisfaction by promptly addressing problems with knowledgeable service.
- Identified customer needs swiftly and effectively.
- Delivered exceptional service, both in-person and over the phone.
- Facilitated customer inquiries and requests to boost overall satisfaction.
- Engaged customers through effective interpersonal skills while initiating conversations.
Cashier
Mcdonalds
Shorewood
05.2013 - 02.2014
- Processed customer transactions efficiently at a busy retail location.
- Managed cash register operations, ensuring balanced till at shift end.
- Assisted customers with inquiries, delivering friendly and informative service.
- Maintained cleanliness and organization of checkout area to enhance experience.
- Handled returns and exchanges according to company policies.
- Collaborated with team members to improve efficiency during peak hours.
- Trained new cashiers on register systems and service protocols.
- Performed daily recovery tasks to ensure maximum productivity.
Education
High School Diploma -
Penn Foster High School
Chandler, AZ07-2019
Skills
- Customer service excellence
- Cash handling
- Customer service
- Customer engagement
- Product knowledge
- Effective communication
- Conflict resolution
- Training new staff
- Calm under pressure
- Attention to detail
- Problem solving
- Team collaboration
- Customer engagement strategies
- Innovative thinking
- Time management
Certification
Food Handlers
Timeline
Mcbride's
Server/Bartender
02.2016 - 11.2025
Cashier
Mcdonalds
05.2013 - 02.2014
High School Diploma -
Penn Foster High School