Jordan Devall
Mattoon
Summary
Results-driven branch manager equipped to oversee and optimize branch operations. Skilled in business development, customer acquisition and retention and team leadership. Hands-on leader focused on leveraging internal and market analytics to guide strategic decisions.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Tower Loan
10.2019 - Current
- Coordinated branch operations using staffing and monitoring tools
- Handled front-office branch activities during peak periods to manage queues and resolve complaints
- Trained and guided staff on new financial products and in upselling and cross-selling techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
LABORER
CHI Overhead Doors
10.2017 - 09.2019
- Helped achieve team goals and production deadlines by prioritizing tasks and supporting skilled workers
- Attended regular safety training sessions, resulting in zero on-site accidents or injuries
- Communicated with site supervisors and team members to report challenges and verify project requirements
- Contributed to on-time project completion, closely following foreman instructions and job specifications.
Education
HIGH SCHOOL DIPLOMA -
Cerro Gordo High School
Cerro Gordo, IL05.2011
Skills
- Customer service
- Lending
- Underwriting
- Phone etiquette
- Financial services
- Microsoft word
Timeline
Customer Service Representative
Tower Loan
10.2019 - Current
LABORER
CHI Overhead Doors
10.2017 - 09.2019
HIGH SCHOOL DIPLOMA -
Cerro Gordo High School
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