Jordan Burrow
Saint Francisville
Summary
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
12
12
years of professional experience
Work History
Medical Records Technician
Lawrence County Memorial Hospital
Lawrenceville
07.2024 - 03.2025
- Consolidated diverse medical records.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Disseminated information to correct department, individual or outside location.
- Organized patient charts, gathering medical histories, lab results and consents.
- Pulled patient records and transferred information to appropriate parties.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Coordinated with healthcare providers to clarify unclear or incomplete information in records.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Maintained confidentiality of all medical information in accordance with HIPAA regulations.
Receptionist
Chestnut Animal Clinic
Conway
09.2020 - 06.2024
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Answered and directed incoming calls using multi-line telephone system.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled and confirmed appointments and meetings for management team.
- Updated and recorded customer or client information to maintain accounts.
- Greeted visitors and provided them with assistance.
- Monitored office supplies inventory and placed orders when necessary.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments.
- Developed and maintained a filing system for essential documents, improving office organization.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Lead Teacher
Grace Learning Center
Conway
08.2016 - 07.2020
- Worked with teachers to design interactive lessons and increase student success.
- Supervised students throughout day, both in classroom and outside during breaks.
- Coached new teachers on school guidelines to decrease training time and increase teacher success.
- Maintained an open line of communication with administrators regarding curriculum implementation and program initiatives.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Maintained secure and disciplined classroom to provide positive learning environment.
- Involved parents in student learning to increase family interaction and student support.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Conducted individualized academic interventions for struggling students as needed.
- Participated in workshops, trainings and conferences to improve educational skills.
Medical Assistant
Dr. Stephen Tilley
Little Rock
04.2013 - 08.2016
- Assisted back office patient processes to reduce office wait times.
- Organized charts, documents and supplies to maintain team productivity.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Positioned patients properly during examination or treatment for comfort and safety.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Responded to patient callbacks and phone-in prescription refill requests.
- Provided assistance to medical staff in performing minor surgical procedures.
- Documented notes during patient visits.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Changed dressings on wounds to prevent infection and check for healing.
- Administered injections, medications and treatments as directed by the physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Education
Bachelor of Science - Human Services
Post University
Waterbury, CTSkills
- Crisis intervention
- Medical record maintenance
- Patient communication
- Confidentiality compliance
- Data entry
- Multi-line telephone operation
- Organizational skills
- Customer service
- Phone etiquette
- Positive and professional
- Clerical support
- Scheduling appointments
- Calm demeanor
- Information protection
- Typing speed
Timeline
Medical Records Technician
Lawrence County Memorial Hospital
07.2024 - 03.2025
Receptionist
Chestnut Animal Clinic
09.2020 - 06.2024
Lead Teacher
Grace Learning Center
08.2016 - 07.2020
Medical Assistant
Dr. Stephen Tilley
04.2013 - 08.2016
Bachelor of Science - Human Services
Post University
Similar Profiles
Holly S. MooreHolly S. Moore
Director of Therapy Services at Lawrence County Memorial HospitalDirector of Therapy Services at Lawrence County Memorial Hospital
Samantha PottsSamantha Potts
Registered Nurse, Emergency Department at Lawrence County Memorial HospitalRegistered Nurse, Emergency Department at Lawrence County Memorial Hospital
Melissa RuckerMelissa Rucker
Radiologic Technologist at Wabash General HospitalRadiologic Technologist at Wabash General Hospital