Jordan Buck-Noble

Naf Naf Grill is a Restaurant Concept Within Love's Travel Stops in Morris, IL

• I Prepare fresh ingredients for menu items and maintain cleanliness following Naf Naf Grill standards.
• I Provide excellent customer service, ensuring a positive dining experience by providing thorough explanations and expert recommendations.
• I Collaborate with team members to ensure timely order fulfillment especially during large rushes or for large catering orders.
• I Assist in training new staff on restaurant procedures and policies to ensure food safety and standards are met to the highest degree.
• I Handle hundreds of cash transactions accurately and quickly at the point of sale system per week.

• I Supervised team operations during shifts for efficient service delivery to ensure every customer left satisfied with their service.
• I Trained new employees on store procedures and customer service standards.
• I Managed inventory levels and restocked items to maintain product availability in multiple areas of the store, including the fresh kitchen.
• I thoroughly ensured compliance with safety regulations and cleanliness standards throughout the store.
• I Delegated tasks to staff to maintain an organized work environment.
• I Handled customer inquiries and resolved issues to enhance satisfaction and loyalty in accordance to Love's customer satisfaction standards.
• I Assisted in cash management, including register reconciliation at shift end and verified that cash drawers contained correct amounts of money during opening and closing shifts.
• I Resolved customer complaints promptly and professionally, always ensuring the customer left with a smile.
• I Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.

• I Supported community events during peak recreational season.
• I Maintained clean and organized food prep and service areas.
• I Assisted customers with menu selections and provided friendly service.
• I Monitored inventory levels and reported needed supplies to management promptly.
• I Adhered to health regulations while handling food products and operating equipment.

• I was a seasonal worker at the Louis Joliet Mall during the Black Friday and Christmas shopping season.
• I Engaged with families to create a memorable holiday experience with Santa Claus at the mall.
• I Operated behind the camera and managed POS system.
• I Demonstrated effective upselling techniques to boost sales of unique picture frames and photo packages.