Jordan Bey
Park Forest
Summary
Dedicated professional known for strong problem-solving and customer service skills. Experienced in streamlining operations and conducting quality checks, ensuring high standards in every task. Ready to leverage expertise to drive customer satisfaction and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon
Elwood, IL
07.2024 - Current
- Collaborated with team members to streamline order processing and improve workflow efficiency.
- Conducted quality checks on packaged items, maintaining high standards of accuracy and presentation.
- Improved customer satisfaction by promptly addressing and resolving outbound shipment issues.
- Action-oriented troubleshooting: identify why a package is not loadable.
- Data Analysis & Systems: Proper use of internal tools to resolve inventory issues.
- Operated scanning equipment to ensure timely processing of shipments above a rate of 750.
- Assist as an ambassador to support management and employees as a vital bridge for communication, ensure safety policies are complied with, and teach the proper techniques for various paths.
Cashier Lead
Matteson Wine and Spirits
Matteson, IL
04.2021 - Current
- Supervised daily cash register operations, ensuring accurate transactions and efficient service.
- Trained and mentored new cashiers on policies, procedures, and customer service techniques.
- Implemented inventory management practices to minimize discrepancies and enhance stock accuracy.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings.
- Increased customer loyalty and retention by memorizing orders and developing relations.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
88M Motor Transport Operator
Army Reserve
Elwood, IL
07.2018 - 04.2024
- Operated military vehicles in various terrains, ensuring safe and efficient transportation of personnel and equipment.
- Conducted routine maintenance checks on transport vehicles to ensure operational readiness and compliance with safety standards.
- Planned and coordinated vehicle logistics for training exercises, optimizing routes for efficiency and effectiveness.
- Mentored junior operators on vehicle operation protocols and safety procedures, enhancing team skill levels and performance.
- Implemented improvements in vehicle maintenance schedules, resulting in reduced downtime and increased availability for missions.
Education
Bachelor of Science - Biology
Governors State University
Park Forest, IL05-2030
High School Diploma -
Rich East
Park Forest, IL05-2018
Skills
- Teamwork and collaboration
- Willing to learn and take upon ownership
- Team leadership
- Detail-oriented
- Physical stamina and endurance
- First aid training
Accomplishments
Received two coins of excellence during Advanced Training
Promoted to E-4 within 4 years of joining the Army.
Certification
First-Aid
Timeline
Fulfillment Associate
Amazon
07.2024 - Current
Cashier Lead
Matteson Wine and Spirits
04.2021 - Current
88M Motor Transport Operator
Army Reserve
07.2018 - 04.2024
Bachelor of Science - Biology
Governors State University
High School Diploma -
Rich East