Jordan Benson
Springfield
Summary
Dynamic and results-driven professional with a proven track record at Xfinity, excelling in customer sales, service and problem resolution. Adept at leveraging critical thinking and data analytics to enhance operational efficiency and drive strategic growth. Recognized for fostering teamwork and maintaining high employee satisfaction while achieving significant sales increases.
Overview
6
6
years of professional experience
Work History
RSC
Xfinity
07.2023 - Current
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
CSR Supervisor
Big Lots
03.2023 - 07.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Implemented cross-training initiatives to increase skill sets among CSR representatives, resulting in increased productivity.
- Spearheaded quality assurance initiatives, leading to consistent delivery of excellent customer service standards.
- Leveraged data analytics tools to identify trends and patterns in customer interactions, informing strategic decision-making processes within the company.
General Manager
Everbowl
03.2022 - 03.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
Assistant Manager
Shoe Carnival
07.2021 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
General Manager
Slim Chickens
09.2019 - 04.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Education
Business Administration
Harper Rainey Community College
Palatine, ILHigh School Diploma -
NORMAL COMMUNITY HIGH SCHOOL
Normal, IL05-2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Problem resolution
- Calm under pressure
- Active listening
Timeline
RSC
Xfinity
07.2023 - Current
CSR Supervisor
Big Lots
03.2023 - 07.2023
General Manager
Everbowl
03.2022 - 03.2023
Assistant Manager
Shoe Carnival
07.2021 - 03.2022
General Manager
Slim Chickens
09.2019 - 04.2020
Business Administration
Harper Rainey Community College
High School Diploma -
NORMAL COMMUNITY HIGH SCHOOL
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