Jonathan Verhelst
Melrose Park,IL
Summary
Team leader with a strong background in operations and retail management. Skilled in optimizing workflows, creative problem solving, and leading high-performing teams. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, merchandising, data systems and staff coaching.
Overview
16
16
years of professional experience
Work History
Operations Supervisor /Quality Assurance Supervisor
Misfits Market
08.2022 - 04.2025
- Managed daily operations, ensured smooth workflow, and overseeing completion of 20,000 weekly orders consistently while minimizing discrepancies.
- Communicated with upper management to provide updates on daily progress and challenges faced by the team.
- Conducted performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to team members.
- Implemented quality control system to reduce errors, resulting in increased customer satisfaction rates.
- Contributed to long-term strategic planning discussions within the leadership team to help shape the future direction for the business unit.
Assistant Store Manager
Play It Again Sports
02.2016 - 03.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and developed standard operating procedures to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature in season products and promotions.
- Allocated hours and created weekly schedules to meet team and operation needs.
- Aided in hiring and termination procedures.
- Trained, coached, and developed team members and created pathways for success.
Retail Sales Third Key Holder
GameStop
12.2008 - 11.2012
- Supported store manager during busy periods by efficiently coordinating employee tasks and workload distribution.
- Conducted regular price audits to ensure pricing accuracy, preventing pricing discrepancies and enhancing customer trust.
- Increased sales revenue by consistently providing exceptional customer service and product knowledge.
- Consistently exceeded personal sales goals by effectively showcasing products tailored to individual customer needs.
- Completed daily opening and closing procedures promptly, ensuring smooth operations at all times.
- Handled cash transactions accurately, maintaining a balanced register and minimizing discrepancies.
Skills
- Team Leadership
- Task Delegating
- Employee Development
- Operational Planning
- Merchandising and Marketing
- Inventory Control
- Customer Service
- Scheduling coordination
Timeline
Operations Supervisor /Quality Assurance Supervisor
Misfits Market
08.2022 - 04.2025
Assistant Store Manager
Play It Again Sports
02.2016 - 03.2020
Retail Sales Third Key Holder
GameStop
12.2008 - 11.2012
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