Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jondalyn Fields

Chicago

Summary

Accomplished RCM Billing Specialist and Supervisor at Help At Home LLC, adept in billing systems and software, with a proven track record in enhancing invoice accuracy and client satisfaction. Demonstrated leadership in fostering team collaboration and employing effective decision-making skills. Excelled in reducing billing errors and improving financial reporting, showcasing a strong commitment to excellence and client relations. Billing professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.

Overview

16
16
years of professional experience

Work History

RCM Billing Specialist

Help At Home LLC
08.2016 - Current
  • Monitored outstanding invoices and performed collections duties.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Worked with multiple departments to check proper billing information.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Maximized revenue potential by identifying and resolving under-billed accounts.
  • Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
  • Generated weekly billing and posting reports for management review.
  • Contributed to positive work environment by offering support and guidance to junior billing staff.
  • Fostered strong relationships with vendors and representatives to facilitate efficient resolution of billing issues.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Supervisor

Help At Home LLC
05.2008 - 08.2016
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Gathered, organized and input information into digital database.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Evaluated clients needs and feedback to drive service improvements between clients and homecare aides.
  • Reduced employee turnover for clients by fostering a positive work environment and providing ongoing feedback to homecare aides.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma -

Glenbard South High School
Glen Ellyn, IL
06.1987

Skills

  • Billing systems and software
  • Invoice Processing
  • Claims Processing
  • Data entry proficiency
  • HIPAA Compliance
  • Claim submission
  • Research and due diligence
  • Collections
  • Accounts receivable management
  • Audit Procedures
  • Billing cycle management
  • Microsoft Office
  • Customer Service
  • Decision-Making
  • Administrative Support
  • Deadline Adherence
  • Discrepancy Reconciliation
  • Team Collaboration

Languages

Spanish
Full Professional

Timeline

RCM Billing Specialist

Help At Home LLC
08.2016 - Current

Supervisor

Help At Home LLC
05.2008 - 08.2016

High School Diploma -

Glenbard South High School

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Jondalyn Fields