Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jonathan Rosa

Chicago

Summary

Dynamic retail associate manager with a strong track record in supervising operations and training teams. Skilled in conflict resolution and performance coaching, consistently driving sales and optimizing inventory management for improved efficiency.

Overview

4
4
years of professional experience

Work History

Retail Associate Manager

T-Mobile (United Wireless)
Chicago
12.2025 - Current
  • Supervised daily operations and staff activities in a fast-paced retail environment
  • Trained employees on customer service standards and sales techniques to maximize their own and the store's quota
  • Managed inventory levels, scanning in shipments to add to inventory, and organized stockroom for efficient product access

Store Manager

Cricket Wireless
Schaumburg
11.2024 - 06.2025
  • Managed daily store operations, overseeing deposits, sales, team performance, and inventory accuracy
  • Ensured excellent customer service by resolving issues, leading to increased customer satisfaction

Retail Associate

Xfinity (BluFox Mobile)
Chicago
03.2024 - 12.2024
  • Educated customers about service plans, promotions and available discounts
  • Handled inventory management and restocking of products regularly
  • Resolved customer complaints and provided effective solutions while exceeding sales quota.

Mobile Expert

Outsourced Sales Leaders (OSL)
Chicago
06.2024 - 11.2024
  • Used product expertise to provide detailed advice on phone features, plans and accessories
  • Assisted customers making well-informed decisions in saving money when purchasing a phone with my assistance as opposed to an ISP (AT&T, Verizon, T-Mobile)
  • Addressed and resolved customer inquiries and problems showcasing robust problem solving abilities and a commitment to customer service.

Entertainment Associate

Walmart
Chicago
06.2022 - 06.2024
  • As a Walmart Electronics Associate, assisted customers with electronic product inquiries, provided product knowledge to help customers make Informed decisions, restocked merchandise maintained a clean and organized department.

Education

High School Diploma -

CICS Northtown Academy
Chicago, IL
06-2021

Skills

  • Staff training and development
  • Inventory management
  • Customer relationship management
  • Conflict resolution
  • Team building
  • Performance coaching
  • Time management

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Retail Associate Manager

T-Mobile (United Wireless)
12.2025 - Current

Store Manager

Cricket Wireless
11.2024 - 06.2025

Mobile Expert

Outsourced Sales Leaders (OSL)
06.2024 - 11.2024

Retail Associate

Xfinity (BluFox Mobile)
03.2024 - 12.2024

Entertainment Associate

Walmart
06.2022 - 06.2024

High School Diploma -

CICS Northtown Academy
Jonathan Rosa