Jonathan Rivera
Champaign
Summary
Knowledgeable Account Executive with strong background in outside sales and proven ability to build and maintain client relationships. Successfully identified and captured new business opportunities, contributing to team sales growth. Demonstrated expertise in effective negotiation and customer relationship management.
Overview
11
11
years of professional experience
Work History
Outside Sales Consultant
UniFirst
Bloomington, IL
11.2025 - Current
- Prospect and develop new business opportunities with organizations across manufacturing, healthcare, food processing, and distribution industries.
- Lead consultative sales meetings with decision-makers to evaluate operational needs related to uniforms, facility services, and workplace safety programs.
- Conduct detailed facility walkthroughs to identify operational inefficiencies and present tailored service solutions.
- Deliver presentations and proposals that demonstrate cost savings, compliance improvements, and operational benefits of outsourced programs.
- Manage the full sales cycle from initial outreach through contract negotiation and implementation.
- Consistently build a strong pipeline through cold calling, networking, and territory development.
Customer Development Representative
UniFirst
Bloomington, IL
04.2025 - 11.2025
- Manage and grow an existing customer portfolio by identifying expansion opportunities within uniform, sanitation, and facility service programs.
- Strengthen relationships with key decision-makers to ensure high service satisfaction and long-term account retention.
- Conduct on-site facility assessments to uncover operational gaps and recommend program enhancements.
- Educate customers on best practices for workplace safety, cleanliness, and regulatory compliance.
- Collaborate with service and operations teams to ensure seamless program delivery and customer success.
- Generate additional revenue through upselling and cross-selling of UniFirst service offerings.
Bartender
Supermex
11.2019 - 02.2025
- Set the tone for the overall work environment, facilitating groups and connections, managing conflict, and adapting to current realities.
- Understood different consumers to better serve them and increase sales.
- Constantly multi-tasking to help the restaurant with customer retention.
- Communicated with my coworkers and management to ensure everyone is working as a team and displaying cohesive camaraderie.
- Had the ability to connect with hundreds of consumers every week, make an impression that leaves the consumer wanting to come back.
- Provided guests with a positively memorable experience by advising and recommending dinners on food menu items and drink specials.
Production Lead
Peg Leg Entertainment
Cerritos, CA
01.2015 - 12.2021
- Organizing events every weekend with constant quality checks of inventory to ensure the event is properly equipped.
- Lead 5 – 8 crew members to set up props, stages, lights, and structures with specific instructions to adhere to the client's requests.
- Delegate different companies to help set their equipment up: catering, DJ, photographer, fair park rides such as the zipper and Ferris wheel.
- Coordinating with venues to organize and plan on the most efficient way to complete the event.
- Meet with venues to look over our event packages and discuss pricing.
- Ensured safety regulations were followed by all staff members.
- Provided guidance and support to subordinates in their daily activities.
- Identified areas of improvement and implemented changes accordingly.
Education
Bachelor of Arts - Business Administration: General Management
California State University, Fullerton
01.2025
Skills
- Project & Event Coordination
- Leadership & Team Management
- Customer Relationship Building
- MS Office Suite (Excel, Word, PowerPoint)
- Problem Solving & Conflict Resolution
- Cross-functional Communication
- Strong negotiation skills
- Sales presentations
- Objection handling
- Strategic prospecting
- Cold calling expertise
- Territory management
Accomplishments
Achieved rookie sales bonus within the first half of a quarter, exceeding new business targets during the initial ramp period.
Timeline
Outside Sales Consultant
UniFirst
11.2025 - Current
Customer Development Representative
UniFirst
04.2025 - 11.2025
Bartender
Supermex
11.2019 - 02.2025
Production Lead
Peg Leg Entertainment
01.2015 - 12.2021
Bachelor of Arts - Business Administration: General Management
California State University, Fullerton