Open To Work
Jonathan Randall
Stayguanacaste
Homer Glen,IL
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Mobile Owner/OperatorRental ManagerStocker
Work Type
Full TimePart Time
Location Preference
Remote
Important To Me
Flexible work hours
2
Languages
15
years of professional experience
Results-driven professional with expertise in customer relations and operations management. Proven ability to develop marketing strategies, enhance brand visibility, and streamline processes for improved service delivery.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Work History
Mobile Owner/Operator
4 Years 10 Months- Developed and implemented marketing strategies to enhance brand visibility and attract new customers.
- Managed daily operations for 14 units, ensuring efficient service delivery and exceptional customer experiences.
- Trained and mentored staff on best practices in hospitality and customer engagement techniques.
- Oversaw inventory management, ensuring optimal stock levels and minimizing waste.
- Analyzed customer feedback to refine service offerings and improve guest satisfaction scores.
- Streamlined operational processes, enhancing efficiency and reducing service wait times.
- Led strategic planning sessions to align business goals with market trends and customer needs.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Expanded business into new markets,
- Improved team productivity by introducing innovative project management tools and techniques.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Collaborated with team to streamline workflows, improving overall efficiency in operations.
- Worked outside in all weather conditions.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Enhanced team morale and productivity by organizing regular team-building activities.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
Rental Manager
7 Years 1 Month- Managed rental inventory of 30 villas , ensuring optimal availability and condition for customer satisfaction.
- Developed and implemented streamlined processes for efficient rental operations and customer service.
- Trained and mentored staff on best practices in equipment handling and customer interactions.
- Coordinated logistics for rental deliveries, optimizing routes to enhance service efficiency.
- Analyzed customer feedback to identify areas for service improvement and operational adjustments.
- Oversaw compliance with safety standards and regulations within rental operations.
- Fostered relationships with vendors to ensure timely maintenance of rental equipment and facilities.
- Implemented rental asset processes and cleanliness standards.
- Effectively resolved disputes between tenants through mediation efforts when necessary, maintaining a harmonious living environment for all residents.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Prepared comprehensive monthly reports for senior management, highlighting key performance indicators and areas requiring attention or improvement.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Implemented efficient systems for managing routine maintenance requests, minimizing tenant disruption.
- Collaborated closely with property owners on strategic planning initiatives aimed at maximizing investment returns over time.
- Established a comprehensive training program for new hires, ensuring team members were well-versed in company policies, procedures, and best practices for property management success.
- Developed strong relationships with vendors, negotiating favorable contracts for property maintenance services.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Reduced vacancy rates with proactive tenant retention efforts and prompt unit turnover preparation.
- Updated company database with new property listings or added amenities.
- Implemented preventative maintenance programs to proactively address potential issues before they escalated into costly repairs.
- Placed sales calls and handled sales for incoming customer calls.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Stocker
2 Years 5 Months- Organized stock inventory to ensure efficient product placement and accessibility.
- Collaborated with 5 team members to maintain clean and orderly sales floor.
- Monitored stock levels, notifying management of shortages or discrepancies.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Implemented improved shelving techniques, optimizing space utilization in aisles.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with 5 team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Interacted with guests in friendly and knowledgeable way.
- Greeted store customers and discussed needs.
- Followed orders precisely for correct items, sizes and quantities.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Updated merchandise pricing to match new values and special promotional rates.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Safely and securely loaded items to prevent damage during transport.
Education
High School Diploma
- Ranked in Top 5% of class
- Extracurricular Activities: Baketball Team
- Drama Club Member
- Elected Captain of The Basketball team
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Operations management
Strategic planning
Team oversight
Staff hiring
Business development
Human resources
Crisis management
Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
Gardening
Rock Climbing
Enjoy hobbies that combine physical activity with outdoor exploration.
Playing Sports
Gym Workouts
Dancing
Mindfulness Practices
Team Sports
I participate in various sports activities for physical activity
camaraderie
and personal growth.
Passionate about balancing physical health with mental and emotional wellness.
I like trying new recipes and food trends.
Timeline
Mobile Owner/Operator
Stayguanacaste
09.2021 - CurrentRead More
Rental Manager
MY Show
08.2014 - 09.2021Read More
Stocker
Shop N Save Supermarket
01.2012 - 06.2014Read More
Ravenswood
High School Diploma
Read More