Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Nowotny

Jerusalem,JM

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Creative and Autodidact in finding solutions for Problems I'm presented with. Eager to learn and develop new skills and implementing them to contribute to the success of the team.

Overview

10
10
years of professional experience
15
15
years of post-secondary education

Work History

Tier 2 Technical Support Representative

Intuition Robotics
Tel Aviv, TA
06.2023 - Current
  • Installed and configured operating systems and applications.
  • Boosted team performance by sharing technical knowledge and providing mentorship to junior technicians.
  • On-shift real time troubleshooting when Tier 1 reps run into issues.
  • Reduced call handling time by developing comprehensive database of common troubleshooting steps.
  • Going over Bugs and making sure bugs get adequately addressed
  • Technical training lessons for new CS Reps

Customer Success Representative

Intuition Robotics
10.2022 - 05.2023
    • Provided technical Support to elderly adults
    • Detected and reported technical bugs using Jira
    • Excellent communication skills, both verbal and written.
    • Worked in a fast-pace Start-up environment
    • Created a video library of Videos to help users better understand our product
    • Took part in multiple projects related to B2B customers

Cook Shift Leader

Hummus Daawin
10.2021 - 10.2022
    • Prepared and served various food items in fast-paced environment.
    • Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
    • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.

Army Officer in the Education Corps

IDF
03.2014 - 07.2015
    • Commanded Groups of 25-30 Soldiers during their Conversion course in the "Nativ" Programm
    • Taught Lessons and gave lectures to my soldiers on a day to day basis
    • Designed detailed learning plans for my soldiers and future soldiers to come

Education

Bachelor of Arts - Visual And Performing Arts

Sapir College
Sderot, Israel
10.2019 - 10.2024

Hesder Army Programm - Religious Education

Yeshivat Hesder Qiryat Shemona
Qiryat Shemona, Israel
09.2013 - 07.2017

Bagrut - High School

Midrashiat Noam
Kfar Saba, Israel
09.2006 - 06.2012

Skills

Microsoft Windows and Office

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Timeline

Tier 2 Technical Support Representative

Intuition Robotics
06.2023 - Current

Customer Success Representative

Intuition Robotics
10.2022 - 05.2023

Cook Shift Leader

Hummus Daawin
10.2021 - 10.2022

Bachelor of Arts - Visual And Performing Arts

Sapir College
10.2019 - 10.2024

Army Officer in the Education Corps

IDF
03.2014 - 07.2015

Hesder Army Programm - Religious Education

Yeshivat Hesder Qiryat Shemona
09.2013 - 07.2017

Bagrut - High School

Midrashiat Noam
09.2006 - 06.2012
Jonathan Nowotny