Jonathan Nowotny
Jerusalem,JM
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Creative and Autodidact in finding solutions for Problems I'm presented with. Eager to learn and develop new skills and implementing them to contribute to the success of the team.
Overview
10
10
years of professional experience
15
15
years of post-secondary education
Work History
Tier 2 Technical Support Representative
Intuition Robotics
Tel Aviv, Israel
06.2023 - Current
- Installed and configured operating systems and applications.
- Boosted team performance by sharing technical knowledge and providing mentorship to junior technicians.
- On-shift real time troubleshooting when Tier 1 reps run into issues.
- Reduced call handling time by developing comprehensive database of common troubleshooting steps.
- Going over Bugs and making sure bugs get adequately addressed
- Technical training lessons for new CS Reps
Customer Success Representative
Intuition Robotics
Tel Aviv, Israel
10.2022 - 05.2023
- Provided technical Support to elderly adults
- Detected and reported technical bugs using Jira
- Excellent communication skills, both verbal and written.
- Worked in a fast-pace Start-up environment
- Created a video library of Videos to help users better understand our product
- Took part in multiple projects related to B2B customers
Cook Shift Leader
Hummus Daawin
Beersheba, Israel
10.2021 - 10.2022
- Prepared and served various food items in fast-paced environment.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
Army Officer in the Education Corps
IDF
Isarel
03.2014 - 07.2015
- Commanded Groups of 25-30 Soldiers during their Conversion course in the "Nativ" Programm
- Taught Lessons and gave lectures to my soldiers on a day to day basis
- Designed detailed learning plans for my soldiers and future soldiers to come
Education
Bachelor of Arts - Visual And Performing Arts
Sapir College
Sderot, Israel 10.2019 - 10.2024
Hesder Army Programm - Religious Education
Yeshivat Hesder Qiryat Shemona
Qiryat Shemona, Israel 09.2013 - 07.2017
Bagrut - High School
Midrashiat Noam
Kfar Saba, Israel 09.2006 - 06.2012
Skills
Microsoft Windows and Office
Time Management
Problem-solving abilities
Customer service expert
Effective Communication
Remote Technical Support
Technical Troubleshooting
Jira software skills
Zendesk
Zappier
Creative
Autodidact
Video Editing in Premier Pro
English - Native
German - Native
Hebrew - Native
Timeline
Tier 2 Technical Support Representative
Intuition Robotics
06.2023 - Current
Customer Success Representative
Intuition Robotics
10.2022 - 05.2023
Cook Shift Leader
Hummus Daawin
10.2021 - 10.2022
Bachelor of Arts - Visual And Performing Arts
Sapir College
10.2019 - 10.2024
Army Officer in the Education Corps
IDF
03.2014 - 07.2015
Hesder Army Programm - Religious Education
Yeshivat Hesder Qiryat Shemona
09.2013 - 07.2017
Bagrut - High School
Midrashiat Noam
09.2006 - 06.2012