Summary
Overview
Work History
Education
Skills
Timeline
Generic

JONATHAN FENWICK

North Aurora,IL

Summary

Talented lead by example management professional with natural talent for leading and motivating
people to achieve challenging objectives. Effortlessly builds team connections, oversees operations
and improves policies to maximize efficiency and performance of each team member. Skilled in
training and mentoring employees to develop every person to full potential.

Overview

15
15
years of professional experience

Work History

Assistant General Manager (AGM)

Hizemans
10.2022 - Current
  • Hired on as a Front of house manager in October of 2022
  • My AOR is over the front of house
  • My responsibilities include, creating the schedule for all front of house staff, Hiring and onboarding all new hires, Open and closing duties, Balancing the safe box, selecting and ordering draft and canned beers/ liquor, keep labor down while increased sales, create new drinks and menu items, and interact with guests/employees to ensure everyone is satisfied
  • I was given a promotion to the AGM 5 months after being hired in October.

Server/Corporate Trainer

Puttshack
03.2022 - 10.2022
  • Worked as a corporate trainer, server, as well as a private event ambassador
  • Worked together in a team environment to accomplish services
  • Set up, as well as planned private event parties and bookings
  • Shift lead on the floor as a server
  • Selected to go open new locations on the BLOC team.

Accounting Clerk

The Jel Sert Company
05.2021 - 02.2022
  • I worked as an accounting clerk for 8 months with The Jel Sert Company
  • I handled Credit as well as Accounts Payable
  • My responsibilities included saving and vouchering invoices, I handle slightly over 80 percent of all invoices for The Jel Sert Co
  • Within the credit department I handle reclamations, as well as communicating with customers and shipping companies for freight claims for damages, shortages, and missing products
  • Within my 6 months of employment I completed a course and received a certification for mastery of Excel.

Team Leader Manager

TopGolf
01.2016 - 05.2021
  • Originally hired on as a Food Runner in Austin, TX
  • 2017 I was promoted after becoming the shift lead/ lead trainer in that department to Bayhost (server)
  • From Bayhost I was quickly promoted to private event ambassador and became lead in that department
  • As a lead I was responsible for delegating tasks to organizing outings
  • In 2019 I was chosen to go on Tee-up to hire, train, and open new venues
  • I opened five venues for Topgolf that year
  • Myrtle Beach, Thornton CO, Schaumburg, Cleveland, And Germantown MD
  • My duties ranged from outreach, to onboarding, to teaching classes and training 400 plus associates at each venue
  • Following these tee-ups my wife and I transferred back to Naperville and got promoted Team Lead within my first month there
  • Below are a few examples of what was expected
  • Established clear objectives and set effective policies to achieve each target with minimal waste
  • Interviewed, hired, and trained all employees and scheduled work hours
  • Developed employees to improve their knowledge bases, increase team value and improve leadership potential
  • Supervised staff, including development of team leaders to improve team management
  • Improved the performance of individual team members by motivating and training each person.

Administrative Assistant

Rock Chiropractic
03.2015 - 02.2016
  • Answered incoming calls and directed messages to the correct party
  • Scheduled meetings and assisted in making travel arrangements
  • Gained valuable skills by learning how to create spreadsheets and use pivot tables
  • Worked on special projects, taking the lead on important project initiatives
  • Oversaw Patient workout plans, and assisted with helping patients complete them
  • Greeted visitors and escorted them to their destinations
  • Supported front office staff by providing word processing of correspondence and reports.

TX

Austin
03.2015 - 01.2016
  • Operated Point of Sale system accurately to process transactions and account for all money
  • Maintained a steady work pace to deliver hot, fresh, and delicious meals
  • Helped customers identify desirable menu items and customize combinations of offerings
  • Engage each guest warmly and with a friendly demeanor to build an immediate positive relationship
  • Resolved customer complaints, striving to have happy customers every time
  • Cross-trained on all stations to fill in where needed and maintain strong service levels.

Floor Salesman

Sandys Shoes
02.2009 - 01.2015
  • Escorted customers directly to target merchandise to deliver best-in-class service
  • Upheld organizational, cleanliness, and recovery standards for the sales floor and helped maintain the entire store at professional level
  • Assisted with receiving and processing [Number] incoming shipments per week
  • Calculated sales prices and total purchases, and processed cash or credit transactions
  • Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
  • Helped customers find desired items and sizes by closely supporting each person throughout the buying process
  • Maintained knowledge of current sales and promotions, return and exchange policies, and security practices.

Team Member

Jamba Juice
02.2011 - 02.2012
  • Restocked supplies at work stations to help team members meet demands
  • Troubleshoot problems with production equipment to trace faults and restore performance
  • Cleaned aisles, removed trash, and baled cardboard to assist with housekeeping requirements
  • Confirmed accuracy of each order before dispensing products to customers via both drive-thru and front counter transactions
  • Resolved or escalated business problems to keep operations moving smoothly
  • Consulted with Team Leaders to provide guidance on best practices and business operations
  • Assisted with creating the schedule for other Team Members.

Education

High School Diploma - Physical Therapy

Missouri Southern State University
Joplin, MO

Skills

  • Recruitment support
  • Game strategy
  • Associate communication
  • Plan Projects
  • Staff development
  • Hiring and Training
  • Develop employee knowledge
  • Accounts Payable
  • Project management
  • Microsoft Excel
  • Accounting

Timeline

Assistant General Manager (AGM)

Hizemans
10.2022 - Current

Server/Corporate Trainer

Puttshack
03.2022 - 10.2022

Accounting Clerk

The Jel Sert Company
05.2021 - 02.2022

Team Leader Manager

TopGolf
01.2016 - 05.2021

Administrative Assistant

Rock Chiropractic
03.2015 - 02.2016

TX

Austin
03.2015 - 01.2016

Team Member

Jamba Juice
02.2011 - 02.2012

Floor Salesman

Sandys Shoes
02.2009 - 01.2015

High School Diploma - Physical Therapy

Missouri Southern State University

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JONATHAN FENWICK