Jonathan DeHaan
Naperville
Summary
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Edward-Elmhurst Hospital
4201 Winfield Road, Warrenville, IL 60555
06.2022 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Leveraged Microsoft skills to input and compile data gathered from various sources.
Assistant Manager - HR
Air Intermodal
3230 Sycamore Road #217, DeKalb, IL 60115
03.2019 - 06.2022
- Maintained up-to-date knowledge of industry trends and best practices, continuously seeking opportunities to enhance HR processes for greater organizational effectiveness.
- Promoted open communication channels between employees and management, addressing concerns proactively to maintain high morale levels within the organization.
- Facilitated onboarding sessions and on-the-job training for new hires,
- Assisted employees with inquiries regarding their paychecks, deductions, performed calculations in overtime, vacation, and sick hours , providing accurate data, clear and concise communication.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Dispatcher
S & K Security
Beecher, IL
06.2017 - 03.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Education
Business Administration
Northern Illinois University
Dekalb, ILHigh School Diploma -
Waubonsie Valley Hight School
Aurora, IL05.2014
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- HR policies and procedures
- New employee orientation
- HR processes
- Payroll administration
- Health benefits
- Talent acquisition
Timeline
Customer Service Specialist
Edward-Elmhurst Hospital
06.2022 - Current
Assistant Manager - HR
Air Intermodal
03.2019 - 06.2022
Dispatcher
S & K Security
06.2017 - 03.2019
Business Administration
Northern Illinois University
High School Diploma -
Waubonsie Valley Hight School