Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Collins

Mount Vernon

Summary

Dynamic professional skilled in problem-solving and customer relations. Proven track record in enhancing operational efficiency and training staff, while fostering teamwork and loyalty. Adept at logistics management, ensuring high-quality service delivery and employee performance.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Freddy's Frozen Custard & Steakburgers
Mount Vernon, IL
11.2024 - Current
  • Assisted in daily operations, ensuring adherence to quality standards and customer satisfaction.
  • Developed training materials for staff, enhancing onboarding and operational efficiency.
  • Collaborated with management to implement new processes, improving workflow and service speed.
  • Analyzed customer feedback to identify areas for improvement in service delivery.
  • Monitored employee performance, providing constructive feedback to foster skill development.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.

UH-60 Repairer/Maintainer

United States Army
Colorado Springs, CO
09.2021 - 09.2024
  • Diagnosed and repaired malfunctioning equipment to ensure operational readiness.
  • Conducted routine maintenance on various military vehicles and machinery.
  • Collaborated with team members to enhance repair processes and efficiency.
  • Utilized diagnostic tools to identify issues in mechanical systems accurately.
  • Trained junior personnel on safety protocols and maintenance procedures.
  • Managed inventory of spare parts, ensuring availability for repairs as needed.

Education

High School Diploma -

Mount Vernon Township Highschool
Mount Vernon, IL
05.2016

Skills

  • Problem-solving
  • Time management
  • Customer relations
  • Goal setting
  • Conflict resolution
  • Military discipline
  • Logistics management
  • Teamwork and loyalty
  • Documentation and reporting

Timeline

Assistant Manager

Freddy's Frozen Custard & Steakburgers
11.2024 - Current

UH-60 Repairer/Maintainer

United States Army
09.2021 - 09.2024

High School Diploma -

Mount Vernon Township Highschool
Jonathan Collins