Dynamic professional skilled in problem-solving and customer relations. Proven track record in enhancing operational efficiency and training staff, while fostering teamwork and loyalty. Adept at logistics management, ensuring high-quality service delivery and employee performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Freddy's Frozen Custard & Steakburgers
Mount Vernon, IL
11.2024 - Current
Assisted in daily operations, ensuring adherence to quality standards and customer satisfaction.
Developed training materials for staff, enhancing onboarding and operational efficiency.
Collaborated with management to implement new processes, improving workflow and service speed.
Analyzed customer feedback to identify areas for improvement in service delivery.
Monitored employee performance, providing constructive feedback to foster skill development.
Supervised day-to-day operations to meet performance, quality and service expectations.
Developed strong working relationships with staff, fostering a positive work environment.
UH-60 Repairer/Maintainer
United States Army
Colorado Springs, CO
09.2021 - 09.2024
Diagnosed and repaired malfunctioning equipment to ensure operational readiness.
Conducted routine maintenance on various military vehicles and machinery.
Collaborated with team members to enhance repair processes and efficiency.
Utilized diagnostic tools to identify issues in mechanical systems accurately.
Trained junior personnel on safety protocols and maintenance procedures.
Managed inventory of spare parts, ensuring availability for repairs as needed.